Sr. Ethics & Compliance Manager- Global Public Sector

Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description Sr. Ethics & Compliance Manager- Global Public Sector ServiceNow is changing the way people work. With a service-orientation toward the activities, tasks and processes that make up day-to-day work life, we help the modern enterprise operate faster and be more scalable than ever before. We’re disruptive. We work hard but try not to take ourselves too seriously. We are highly adaptable and constantly evolving. We are passionate about our product, and we live for our customers. We have high expectations and a career at ServiceNow means challenging yourself to always be better.

We are seeking an outstanding Public Sector Compliance professional with 8 years of experience in Canadian government contracting compliance and at least 2 years of Canadian industrial security and controlled goods experience to join our dynamic Global Public Sector Legal, Ethics & Compliance team. The successful candidate will be located in our Toronto office, as a part of our Global Public Sector Legal Ethics & Compliance team. The position requires a team player who can provide careful work product with minimal supervision in a very fast-paced, high-energy environment. Responsibilities

Government Contract Compliance:

• Responsible for primary government contract compliance in Canada.
• Knowledge and mastery of Canada government contract laws, regulations, and procedures
• General overall understanding of Canada public procurement law regimes, regulations, and tender processes

Extensive experience counseling clients on government contract formation and administration matters with a particular focus on the sale and provisioning of commercial cloud products and services to public sector and state-owned entities

• A good understanding of the rights and obligations of entities bidding into the public sector and regulated entities whether as a prime contractor or lower-tier subcontractor

Development of internal corporate policies and procedures for implementation of government contracting legal & compliance requirements. Specific subject matter expertise in areas including but not limited to: public contract formation and administration (both as a prime contractor and lower-tier subcontractor), fair and open competition, anti-bribery & corruption, organizational conflicts of interest, marketing activities (e.g., gifts and gratuities), hiring of current and former public sector officials (“revolving door rules”), procurement integrity, data sovereignity, Industrial Security and classified contracting, supply chain security & data security, disputes and claims, and alliance & channel partner programming Stay up to date on relevant public procurement legal frameworks, laws, regulations, draft legislation, and proposed rules pertaining to public procurement and providing counsel on impact of the same to the public sector business

• Serve as subject matter expert for public tender offers & responses to requests for proposals (RFPs), and assist commercial contract negotiations, representations, and certifications, as necessary
• Identify contractual risks and issues and suggest alternatives (working with local counsel as necessary) that lead to optimal solutions

Provide counsel, training, and enablement to the public sector sales, professional services, solutions consulting, engineering, product, security, and support functions for the Canada public sector business

Industrial Security:

Overall responsibility and primary point of contact for ServiceNow Canadian Contract Security Program and related matters for ServiceNow Canada Serve as ServiceNow Canadian Company Security Officer (CSO) Responsible for ServiceNow Organizational Screening and Document Safeguarding programs with Public Services and Procurement Canada (PSPC) Manage and maintain ServiceNow Canadian Facility and Personnel Security Screening clearances in support of Canada Public Sector business Process and maintain Contract Security Classification Specification documentation related to all programs, contracts, and subcontracts that ServiceNow performs under Government of Canada classified programs Interact with Government of Canada and ServiceNow channel partners, as applicable to determine appropriate resource allocation and classified personnel needs to accommodate ServiceNow, its customers, and partners Process Visit Access Requests, and other standard routine Canadian Company Security processes in support of Canada Public Sector business Qualifications Experience in leveraging AI to enhance work processes, decision-making, or problem-solving, including using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry. Bachelor’s degree from an accredited university 8+ years of experience in compliance related to Canadian government contracting 2+ years of Canadian Contract Security experience Ability to obtain and maintain a Canadian government security clearance at the Top Secret level or above Self-motivated, with the ability to manage and regularly prioritize workload to meet deadlines and adjust to fluctuations in workload Possesses a practical, real world, collaborative approach to problem solving in the context of enterprise sales with the ability to make sound decisions and exercise good judgment Ability to remain flexible in a changing business environment Excellent oral and written communication skills We provide competitive compensation, generous benefits and a professional atmosphere. This is a very collaborative and inclusive work environment where individuals strong on aptitude and attitude will have an opportunity to grow their professional careers through working with some of the most advanced technology and talented developers in the business. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.