Sr. Staff Experience Design

Partners with design, engineering and product management team members in the execution and delivery of successful products and services, using a customer-focused, iterative design process. Leads UX efforts across one or many teams, setting design direction, driving discussion and activities, while participating in delivery, planning, and coordination efforts. Determines best UX solutions based on customer feedback and business goals and helps to determine overall direction, identifying challenges and adapting as needed based on the context of the solution and customer. Creates high quality deliverables and executes based on UX goals and priorities while driving the success of overall UX team delivery through the oversight and guidance of a smaller UX team Leverages, fosters and extends the use of established UX techniques, templates, presentations, and assets in the creation of UX analysis, solutions, and materials; proposes new solutions or optimizes existing ones, and fosters UX artifact reuse and consistency across team members and/or projects Sets an example and creates opportunities to foster collaborative cross-discipline dynamics. Drives UX team delivery excellence, furthering internal and external UXcinfluence and goals, while providing detailed feedback regarding all UX deliverables and outputs Formally mentors more junior UX resources, providing goals, development, career insight and guidance in facilitating discussions, and creating deliverables Formally mentors more junior UX resources in best practices, process, and methodology 8+ years experience Master of the UX lifecycle with deep, direct experience in all skill areas and tools, including facilitation of workshops or other collaboration techniques to drive momentum and credibility within the organization. Customer-focused, with experience using design research methods to uncover customer insights Experience providing oversight of a large product, program, or simultaneously coordinating multiple smaller initiatives and teams, including teams led by more junior leaders. Thorough knowledge of key channels and platforms, with experience in mobile, portable, dedicated, web, and native solution design. Experience with resources such as; pattern library, repositories, and internal communication tools. General awareness of technology mediums (Javascript, HTML/CSS, Obj-C, platform UIs, etc.) including differences between them. Solid knowledge of story and backlog management tools and resources (Rally, etc.) Bachelors or Master's Degree in the study of design including one of the following; Design, Information Architecture, Human Factors or equivalent project/portfolio experience.