Student Information Coordinator

Student Information Coordinator is responsible for collecting, organizing and monitoring assigned students’ required documentation submission along with supporting and responding appropriately to student requests or outreach in alignment with standard operating procedures. The Student Information Coordinator is responsible for adhering to all University policies and procedures necessary for compliance with external standards as set by accrediting and licensing organizations, state and federal agencies, and other regulatory entities. Provides support to students in a professional and timely manner that supports the achievement of the University's goals and objectives.

DUTIES & RESPONSIBITIES

• Review student records and information ensures adherence to all University

policies and procedures outlined by the course catalog, student handbook, and standard operating procedures and understand and comply with the Family

• Rights and Privacy Act and other applicable laws and regulations to ensure

the integrity of student records related to the department.

• Processes student documents and information. Communicates effectively and

appropriately with students using internal messaging and phone systems. Works well independently and within a larger team to accomplish goals.

• Monitors assigned student’s grades and document collection a in accordance of

required document submission deadlines. Messages and nudges students to ensure they understand the requirements in advance of deadlines for remaining enrolled as a Commitment Grant CTU student.

• Provide outstanding internal and external customer service by responding to

all inquiries in a timely manner and maintaining availability for student questions during designated department hours.

• Other Duties as Assigned or Requested

QUALIFICATIONS

Education & Experience: Minimum

• High School diploma or its equivalent required
• Customer Service experience
• Entry level administrative experience
• Associate Degree from an institution accredited by an agency recognized by

the U.S. Department of Education (or international equivalent) - Preferred

• Administrative or Education Industry experience - Preferred
• SKILLS & COMPETENCIES
• Basic computer skills - experince with Microsoft (Word, Excel, Outlook)

preferred

• Possesses excellent verbal communication skills and good written

communication skills

• Persistence combined with a positive attitude and approach to work and others
• Mature, positive and collaborative interpersonal skills
• Learns to effecitively utilize all applicable school systems, databaes and

tools effectively

• Ability to prioritize, competing demands and work within strict deadlines
• Interact with other departments through a varitey of means
• Organizational and time management skills