Supply Chain Coordinator

Job title: Supply Chain Coordinator - Print On Demand Location: Chicago (Hybrid working) Employment type: Full time At Mixam, we’re more than just a printing company, we’re the place where creativity meets cutting-edge technology. Headquartered in Watford, with offices in the UK, US, Canada, Australia, Europe, Philippines and Japan, we’re a fast-growing, privately held tech-forward print business founded in 2007, offering customisable, high-quality print services from zines and comic books, business cards and hardcover books for creators and brands across the globe. Our mission? To make print easy, accessible and inspiring, whether that’s for authors wanting perfect-bound books or retailers seeking eco-conscious, tailored solutions. We combine advanced printing tech, user-friendly online tools, sustainable materials and exceptional service to help our customers bring their ideas to life swiftly and beautifully. Join a team where your work matters, where collaboration and growth are part of the daily rhythm, and where you’ll play an active role in redefining & innovating print for the digital age.

About the role:

We are looking for an experienced Supply Chain Coordinator who will manage the relationships with print suppliers, acting as the bridge between them and Mixam, providing operational support on supply & logistics, order fulfillment, delivery timelines, pricing and compliance maintenance. This role will work with an international team, with a supplier focus across the US and Canadian markets. Ideally this candidate will work on a hybrid basis from our Chicago offices.

Key responsibilities:

Supplier & PSP Management:

• Connect monthly with Print Service Providers (PSPs) and report to the manager on SLA performance, invoicing, quality, complaints and paper usage.
• Work with PSPs to resolve invoice queries and support Finance where needed.
• Ensure PSPs are correctly set up on the platform, including accurate pricing in line with agreements and correct technical specifications.
• Act as the main contact between PSPs and internal teams (Operations, Customer Service, etc.) to resolve issues quickly.
• Obtain bespoke quotes from PSPs for one-off or unique projects and check feasibility with Customer Service.

Order Fulfilment & Logistics:

• Support Fulfilment and Customer Service teams in reallocating or rerouting orders.
• In case of delays, work with PSPs on recovery plans and keep the manager updated.
• Help Customer Service solve logistics issues with carriers such as UPS and FedEx.

Analysis & Continuous Improvement:

• Monitor and report on pricing competitiveness; carry out COGS and margin analysis.
• Propose improvements to address gaps and weaknesses in the supply chain.
• Collaborate with Product Managers to source suppliers for new products and run competitive analyses.
• Maintain accurate supply chain and PSP documentation for Canada and the US.

General:

• Build and maintain relationships with key contacts in the print and supply chain industry; stay informed on competitor activity.
• Occasional travel to visit suppliers may be required.

Skills & experience required:

• Background in print supply chain, print production or print supplier management.
• Strong understanding of operations, supply chain and logistics processes.
• Solutions-focused with excellent project management and follow-through.
• Highly organised with strong communication and stakeholder-management skills.
• Analytical skills for cost and margin analysis.
• Willingness to travel to suppliers when needed.
• Mixam. The Smart Way to be Hired.