SVP Commercial Operations

Job Description About the job The SVP, Commercial Operations is responsible for defining and executing the transformation roadmap for commercial operations, aligning with sales, legal, and finance to support the commercial strategy while ensuring strong governance and compliance. This role involves leading cross-functional initiatives to streamline processes, integrating platforms, data, and workflows. The SVP oversees global contract governance, collaborates with various teams to optimize contractual practices, and directs global order management operations. Additionally, the SVP drives continuous improvement through data-driven insights, automation, and simplification. The role requires building and leading high-performing teams across contract and order management

Your future responsibilities:

Strategic Leadership & Transformation Define and execute the transformation roadmap for commercial operations, aligning with sales, legal & finance to support the commercial strategy whilst ensuring strong governance and compliance Lead/Partner on cross-functional initiatives to streamline the lead-to-order and order-to-cash processes, integrating platforms, data, and workflows Partner with senior leadership across Sales, Finance, Legal, and Technology to drive adoption of new operating models, controls, processes and systems Play a key role in defining and executing our renewals transformation program from contract standardisation to defining roadmap to enable auto renewals Contract Administration Oversee global contract governance, including service descriptions, templates, and compliance with audit requirements Collaborate with pricing, deal desk, finance and legal teams to optimise contractual practices and reduce cycle times Lead & develop the team responsible for contract lifecycle management, drafting, reviewing & amending (non legal terms) client contracts

• Drive more global standardisation in contracting including the role of contract administration.

Order Management Direct global order management operations, ensuring accurate client setup, billing, and renewal processing. Resolve revenue blocks and streamline workflows to enable timely revenue recognition and cash flow Implement automation and simplification initiatives to improve order accuracy and reduce manual effort Partner with enablement to ensure we increase right first time where knowledge or process gaps exist in the commercial organisation Operational Excellence Drive continuous improvement through data-driven insights, automation, and simplification Establish and operationalise a rhythm of business for commercial operations, including performance metrics, governance, and reporting Build and lead high-performing teams across contract and order management

Your profile:

Bachelor’s degree in rigorous discipline; MBA preferred 15+ years of relevant and demonstrated work experience within sales operations, commercial excellence, transformation, consumer products, retail and/or information services Demonstrated history of effectively designing and implementing initiatives enabling commercial and sales excellence Proficient in data analysis and the use of relevant software tools Robust analytical and problem-solving capabilities Outstanding communication, interpersonal and presentation skills Capability to mobilize plans around key workstreams and drive change in a strategic manner

What we offer:

An exciting job in a globally active company Mentoring: You can expect intensive support and qualified feedback from one of our mentors during your induction Training: A comprehensive training program within our Global Client Delivery Academy and a variety of other training options in our comprehensive learning portal Work-life balance: Working time account, flexible working hours and hybrid working Further development: Excellent growth and career opportunities at local & international level Togetherness: Working together in a dynamic, global environment characterized by team spirit and an appreciative atmosphere A high degree of responsibility with the market leader in the industry with one of the largest product portfolios Flat hierarchies, an open corporate culture and a very pleasant working atmosphere Modern office in a central location with state-of-the-art infrastructure #LI-SR2 #LI-HYBRID Additional Information Our Benefits Flexible working environment Volunteer time off LinkedIn Learning Employee-Assistance-Program (EAP) About NIQ NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population. For more information, visit NIQ.com Want to keep up with our latest updates? Follow us on: LinkedIn | Instagram | Twitter | Facebook Our commitment to Diversity, Equity, and Inclusion At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion