Systems Engineer

As a 2 Systems Engineer you will:

• Serve as a client-facing technical expert and the final escalation point before Engineering.
• Troubleshoot and resolve complex technical issues across Windows, Active Directory, Exchange/O365, networking, and cloud environments.
• Manage approximately 20 active support tickets daily, owning each case from start to resolution.

Responsibilities

• Troubleshoot and resolve escalations across Windows Server, Active Directory, Exchange/O365, Terminal Services, and networking.
• Manage identity, access, and mail flow (policies, routing, filtering, archiving).
• Script and automate tasks with PowerShell; contribute to runbooks..
• Support cloud environments (AWS preferred, Azure acceptable).
• Collaborate with Tier 1, Product, and Engineering teams on escalations.
• Maintain clear documentation and provide daily updates across ticket queues.

Mentor junior engineers and model ownership mindset. 5+ years in systems engineering or advanced technical support. Customer-facing communication skills with C1 level English or equivalent. Strong Windows administration, including Active Directory and Exchange/O365. Solid networking knowledge: TCP/IP, DNS, DHCP, VPN, VLAN, NAT, WAN. Hands-on PowerShell experience (must be comfortable writing and using scripts). Proven ability to manage a high-volume ticket load with attention to detail.

Preferred Qualifications:

• Citrix administration (XenApp/XenDesktop/NetScaler).
• AWS/Azure certifications.
• Experience with SQL, SCCM, or additional scripting languages.
• Compensation: USD $3,500–$4,500/month.
• Schedule: Fixed 9-hour shift (incl. lunch) between 8:00–20:00 EST, Mon–Fri.
• On-call rotation: ~1 week every 3 months.
• Holidays: US market holidays observed.

***Only CV's submitted in English will be accepted