Team Lead - Online Call Center

About the Role:

We are seeking an experienced, multilingual Call Center Team Lead to manage and guide a team of outbound agents in the fast-paced online casino environment. The ideal candidate will be fluent in Russian with at least a basic level of English. Additionally, knowledge of Polish, German, or Italian would be considered a strong advantage. This role is best suited for someone who is performance-driven and passionate about leading teams to success in a results-focused sales setting.

Key Responsibilities:

Lead, motivate, and manage a team of sales agents to achieve individual and team KPIs Monitor and evaluate daily performance, providing coaching and feedback Track call metrics, conversion rates, and performance reports Conduct regular one-on-ones, training sessions, and team meetings Support agents in resolving escalated customer issues Collaborate with management on strategy, reporting, and campaign planning Ensure high-quality customer engagement and compliance with company policies Proven experience as a call center team lead or supervisor (iGaming or online casino experience is highly preferred) Strong leadership and coaching abilities Fluent in English (spoken and written) Another language would be plus - Italian, Turkish, German Excellent communication and interpersonal skills Familiarity with CRM tools and call center systems Strong analytical skills and a proactive attitude Ability to thrive in a target-driven environment

What We Offer:

Competitive base salary + team performance bonuses A fast-growing, dynamic, and international work environment Ongoing training and career development opportunities The opportunity to lead a high-performing team in the online gaming industry Remote working options