Tech Operations Manager

About Maqsam Maqsam is the leading Arabic AI-powered Contact Center Solution in the MENA region designed to revolutionize customer experience. Leveraging groundbreaking advancements in AI technology, Maqsam has spearheaded accurate Arabic Call Transcription, advanced analytics, and insights, along with unique AI modeling utilizing its in-house designed LLM.

Your Opportunity:

we’re looking for a Tech Operations Manager to help our tech teams work smarter, faster, and more efficiently. This isn’t about managing people, it’s about managing flow, clarity, and progress. You’ll help shape the systems that keep our engineering work running smoothly, ensuring the team has what it needs to do its best work.

Your Top Responsibilities:

• Create and Optimize Processes: Drive continuous improvement across team workflows and operational practices to enhance efficiency, collaboration, and delivery speed.
• Monitor Performance: Track key metrics related to productivity, process health, and product reliability to inform decision-making and improvement efforts.
• Facilitate Collaboration: Act as a connector between technical teams and other departments, ensuring smooth communication, alignment, and knowledge sharing.
• Operational Support: Assist in managing releases, incidents, and other operational routines, ensuring structure and consistency in how the team executes work.
• Maintain Documentation: Oversee the creation and maintenance of internal documentation, ensuring processes, standards, and learnings are well captured and accessible.
• Planning and Coordination: Contribute to planning and coordination efforts that support sustainable growth and scalability of technical operations.
• Continuous Improvement: Stay informed about emerging tools, frameworks, and best practices, bringing fresh ideas to strengthen team performance and delivery quality.

What You’ll Bring:

• Process-Oriented Thinking: You can break complex work into clear, repeatable steps and spot where things can run smoother.
• Analytical Mindset: You’re comfortable using data to understand performance and guide decisions.
• Strong Communication: You know how to explain things clearly, ask the right questions, and align technical and non-technical teams.
• Documentation Skills: You organize information well and enjoy keeping knowledge accessible and up to date.
• Curiosity & Continuous Improvement: You naturally look for better tools, workflows, and methods to make teams more effective.
• Problem Solving: You can investigate issues, dig for the root cause, and work with stakeholders to find practical fixes.
• Collaboration: You build trust across teams and make communication easier, not heavier.

Adaptability and Resilience in Ambiguity: At Maqsam, we’re a growing startup, always evolving, experimenting, and improving. That also means not everything is perfectly defined. We value people who can navigate ambiguity, adapt quickly, and proactively step in to bridge gaps as they arise.

What We Expect from You:

1–3 years of experience in project coordination, operations, or tech-related roles. Experience in Software Development is a plus

• Strong organizational and analytical skills: you love structure and spotting improvement opportunities.
• Excellent communication skills: clear, concise, empathic, and confident with both technical and non-technical teams.
• Adaptability: you’re comfortable navigating change and ambiguity in a fast-paced startup environment.
• Tech-savvy mindset: familiarity with modern project management tools and a basic understanding of software development workflows.
• Team player: proactive, approachable, and ready to support where needed.

What We Provide:

Join a world-class team at Maqsam, where your growth is our priority. Here’s what you can expect:

• A Collaborative and Friendly Environment: Foster strong professional relationships with a multicultural team.
• Personal and Professional Growth: Opportunities to learn and become a world-class professional in the tech industry.
• Fair Compensation: We recognize your contributions with salaries that are just and equitable.
• Transparency: A culture that thrives on open communication.
• Benefits: Health insurance, flexible work policies, and more.
• Part of Something Big: Work with seasoned professionals and be proud to be part of the exciting world of SaaS business.
• Ready to join Maqsam's team? Apply now!