Technical Consultant - Health & Care (P723)

We’re Civica and we make software that helps deliver critical services for citizens all around the world. From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens. Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point on our journey to realise that aspiration. As a company, we’re passionate about what we do and the citizens we help to serve. If you too would like to help champion the use of technology in public services, to improve outcomes for citizens and public sector organisations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve growth in your career whilst making a real difference to people and communities. Why you will love this opportunity as Technical Consultant at Civica As a Tech Consultant, you’ll play a key role in delivering high-impact software solutions for our customers. You’ll work closely with clients, product teams and delivery squads to translate business needs into practical technical outcomes, ensuring smooth implementation, strong adoption and long-term value. You’ll be a trusted advisor, a problem solver and the vital link between our customers and our technology. What you’ll be doing

• Lead discovery and requirements sessions to understand client goals, challenges and workflows
• Translate business needs into clear solution designs
• Configure and tailor software to meet client-specific requirements
• Work closely with developers, architects and project managers to support timely delivery
• Assist with testing and go-live activities
• Provide clear, concise status updates to internal and external stakeholders
• Deliver product demonstrations, training sessions and onboarding workshops
• Identify opportunities to improve solution delivery and enhance client outcomes
• Share feedback with product teams to support roadmap and feature improvements
• Translate industry regulatory requirements into accurate system configurations
• What you will need to be successful in this role
• Proven experience translating customer requirements into effective solutions through product configuration
• Strong background in defining and facilitating technical and functional workshops to deliver customer enhancements
• Solid understanding of integration and modern software engineering practices, including cloud platforms
• Experience supporting customers through implementation, configuration, testing and training
• Familiarity with microservices architecture and serverless design
• Excellent communication skills with strong stakeholder management capability
• Skilled in leading discovery workshops and stakeholder interviews
• Ability to manage multiple projects and priorities in a fast-paced environment
• Confident in managing client expectations and navigating challenging conversations
• Experience with Agile delivery methodologies is an advantage
• Domain knowledge in healthcare or Private Health Fund Insurance systems
• Demonstrated experience working with RESTful APIs, Gateway API contracts, YAML/JSON and integration platforms such as Kafka
• Good understanding of SSO and identity providers including Azure AD, Okta and Auth0.

We really do want you to bring your whole self to work. There is no such thing as the perfect candidate, so if you think you have what it takes, but don't necessarily meet every single point on the list, please still get in touch. We'd love to have a chat and see if you could be a great fit.

• Why you'll love working with us.

We know that when our people are happy, they will work better and have greater work satisfaction. Here's what you can expect:

• We're all different - and we love this about us.
• We provide an inclusive, safe, and welcoming environment to all Civicans - there are heaps of opportunities to enable you to grow and be your best.
• Giving culture - we encourage you to "give back" with benefits such as our Days of Difference leave where you can volunteer for a charity of your choice.
• Flexible Work - we have the technology and tools to support you to work from home and come into our offices now and then to catch up and socialise with colleagues.
• Apply for this job - Become part of something special Do you see yourself in this role? If so, then we would love to hear from you.

We are an equal opportunity employer. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. In fact, we strongly believe that diversity of experience contributes to a broader collective perspective that will consistently lead to a better company and better outcomes. We are working hard to increase the diversity of our team wherever we can, and we actively encourage everyone to consider becoming a part of it. We are especially keen to receive applications from Aboriginal and Torres Strait Islander peoples of Australia.