Technical Product Manager, eCommerce Platform

A US-based company (a global leader in cruise vacationing industry) is looking for a Technical Product Manager to work on its customer-facing web-based solution used by hundreds of thousand users daily. We’re looking for a Technical Product Manager (TPM) to own the eCommerce Platform as a product. You’ll partner with the Sr. Engineering Manager (Sr EM) and a team of six Platform Engineers to evolve from a ticket-driven “service” model to a product mindset that enables self-service for product teams, improves reliability, and optimizes cloud spend. You will set the vision, define the roadmap, prioritize work across streams (projects vs. ad-hoc), and drive measurable outcomes across developer experience, velocity, security, reliability, and cost.

Responsibilities:

Product Strategy & Roadmap

• Define and continuously refine the Platform Product vision, strategy, and multi-quarter roadmap (paved roads, golden paths, internal developer platform capabilities, and self-service catalogs).
• Translate business and engineering priorities into clear outcomes and OKRs (e.g., lead-time reduction, change failure rate, MTTR, SLO attainment, cloud cost per transaction).
• Maintain and socialize the roadmap with executive, product, security, data, and infrastructure stakeholders.
• Backlog & Delivery Management
• Operate a rigorous intake and triage process to balance strategic initiatives with operational/adhoc requests; make trade-offs visible.
• Own prioritization using impact/effort, cost savings, risk reduction, and developer adoption metrics.
• Drive execution with the Sr EM: articulate acceptance criteria, define release milestones, run sprint ceremonies, and ensure on-time delivery.
• Developer Experience & Self-Service
• Productize platform capabilities (e.g., service templates, CI/CD pipelines, deploy buttons, environment provisioning, secrets & identity, observability by default) to reduce toil.

Lead adoption of an Internal Developer Portal (e.g., Backstage) and Service Catalog with opinionated defaults (security, SLOs, logging, tracing). Launch and measure golden paths for common workloads (web, API, batch, data/ML), targeting time-to-first-prod and onboarding time reductions.Reliability, Security & Compliance Partner with SRE/SecOps to define SLOs, error budgets, incident response playbooks, and change management guardrails; ensure platform upgrades (Kubernetes, runtimes, libraries) occur with minimal disruption. Embed policy-as-code and security-by-default (least privilege IAM, image signing, SBOMs, software supply chain controls). FinOps & Cost Optimization Own cloud cost KPIs: cost/booking, cost/request, unit economics per product area. Drive savings plans, rightsizing, autoscaling, storage lifecycle policies, and data egress governance. Publish transparent showback/chargeback reports to business/product leaders; forecast spend vs. budget. Stakeholder & Change Management Run Platform Council (monthly) to align priorities and communicate trade-offs. Build customer empathy: perform user research with product teams, run betas, gather NPS, and iterate. Create clear documentation, release notes, and enablement assets (videos, how-to guides, runbooks). Success Measures (12–18 months) Developer Velocity: 30–40% reduction in time-to-first-prod for new services; 20% improvement in lead time for changes (DORA). Reliability: 90%+ services with published SLOs; MTTR down 25–35%. Adoption: 70%+ of product teams using platform golden paths and IDP service catalog. Cost: 20–30% unit-cost reduction (cost/booking or cost/request) with maintained or improved performance. Security & Compliance: 100% adoption of baseline controls (SBOM, image scanning, least-privilege IAM). Satisfaction: Platform NPS ≥ +40 from internal users. Minimum Qualifications 5–8+ years in technical product management or platform product roles supporting engineering teams at scale. Strong system understanding across cloud (AWS preferred), Kubernetes/EKS, networking, IAM, CI/CD, observability, caching, and data flows for high-traffic eCommerce. Demonstrated experience building self-service platforms (service templates, infra as code, IDPs, service catalogs). Proven FinOps experience (unit economics, CUR/Cost Explorer, rightsizing, savings plans/RI strategy). Hands-on competence with product practices: discovery, prioritization frameworks, OKRs, KPI design, A/B or phased rollouts, deprecation planning. Excellent communication with executive presence; ability to create crisp artifacts (roadmaps, 1-pagers, RFCs) and lead cross-functional forums. Preferred Qualifications Background as an engineer or SRE; ability to read code and infrastructure definitions (TypeScript, Java, Python; Terraform, Helm, GitOps). Familiarity with Backstage (IDP), Service Catalog, GitHub Actions, Argo/Flux, Datadog, OpenTelemetry, Kafka, Redis, PostgreSQL, CDN/web perf. Experience with multi-region active/active, resilience patterns, and zero-downtime upgrade strategies. Exposure to PCI/SOX/PII constraints in consumer transactions. Experience in hospitality, travel, retail, or marketplaces with seasonal traffic spikes (“cyber season”). Collaboration Model Reports to: Sr Manager, eCommerce Platform Engineering. Partners: Engineering Managers, SRE Manager, Security, Data/ML Platform, Commerce Product, Finance/Procurement.

Operating Rhythm:

o Weekly: Platform standup & backlog review (with Sr EM). o Bi-weekly: Stakeholder syncs and roadmap updates. o Monthly: Platform Council & cost review. o Quarterly: OKR planning and executive readouts. Tooling & Environment (indicative) Cloud: AWS (EKS, EC2, Auto Scaling, ALB/NLB, IAM, VPC, S3, RDS/Aurora, ElastiCache, CloudFront, WAF) CI/CD & IaC: GitHub, GitHub Actions, Terraform, Helm, GitOps (Flux/Argo) Observability: Datadog, OpenTelemetry, synthetic & RUM monitoring, SLA/SLO dashboards IDP & Catalog: Backstage, templates, scorecards, golden paths FinOps: CUR/Cost Explorer, Budgets/Anomaly Detection, savings plans/RI, showback/chargeback 30/60/90 Day Plan 30 Days: Map current platform capabilities, customers, and pain points; baseline metrics (DORA, SLOs, unit costs); publish a diagnostic and draft OKRs. 60 Days: Launch intake/triage, publish v0.1 Platform Roadmap, pilot one golden path (e.g., API service template with CI/CD & observability baked in), ship first cost wins (rightsizing/savings plan). 90 Days: General-availability of IDP service catalog with 2–3 golden paths, first SLOs + error budgets live, monthly showback to product leaders, and executive roadmap review with outcome tracking. Compensation & Leveling (example guidance) Senior IC/Manager-equivalent TPM; compensation aligned to market for Fortune 500 consumer tech teams. Performance tied to OKR delivery and KPI improvements (velocity, reliability, adoption, cost). Posting Blurb (short version) We’re hiring a Technical Product Manager to turn our eCommerce Platform into a product that developers love. You’ll own the roadmap, champion self-service, improve reliability, and optimize cloud spend—partnering with a strong Sr EM and six Platform Engineers. If you’ve shipped internal platforms at scale and can balance developer joy with unit economics, we should talk. Market competitive salary Open, honest and inclusive culture Unlimited fully paid vacations and sick days 50% learning cost compensation Other benefits and perks