Technical Program Manager

About IEM Industrial Electric Mfg. (IEM) is the largest independent full-line manufacturer of custom power distribution systems in North America. Founded more than 75 years ago in Fremont, California, IEM grew alongside Silicon Valley and today operates over 1.7 million square feet of manufacturing capacity. With $1B+ in annual sales and 10,000+ commissioned projects across technology, data centers, commercial, energy, utilities, healthcare, industrial, and infrastructure markets, IEM continues to deliver exceptional product quality, dependable service, and the flexibility to meet complex technical requirements at scale. Position Summary The Technical Program Manager serves as the strategic and operational leader responsible for overseeing multiple, complex initiatives for a key customer. This role blends engagement management, program oversight, and technical coordination to ensure exceptional delivery outcomes. The position requires deep collaboration across internal and external teams. Major focus on facilitating discovery sessions, extracting requirements, and producing detailed technical specifications that guide program execution. The Technical Program Manager ensures strategic alignment between business objectives and technical delivery, driving efficiency, transparency, and measurable results across all initiatives. Key Responsibilities Program Leadership & Governance Lead and manage multiple cross-functional initiatives under a unified strategic program framework. Establish governance processes, milestones, and KPIs to track progress and outcomes. Ensure alignment of internal resources and customer priorities for on-time delivery, within a defined scope. Maintain transparent program communication and executive-level reporting. Customer Engagement & Relationship Management Serve as the primary point of contact for a key customer, ensuring expectations are met around satisfaction, alignment, and trust. Facilitate high-value discussions to clarify needs, manage expectations, and define deliverables. Collaborate with executives and technical stakeholders to identify and mitigate risks proactively. Build and maintain strong relationships that foster long-term strategic partnerships. Discovery & Technical Specification Development Conduct discovery sessions to extract technical and business requirements with precision. Document and translate requirements into actionable technical specifications for engineering and delivery teams. Validate scope and requirements with all stakeholders before implementation begins. Ensure clarity and accuracy in all documentation, minimizing misalignment and rework. Cross-Functional Collaboration Coordinate efforts across departments including Engineering, Operations, Product, and Customer Support. Connect diverse viewpoints and functions to establish unified program objectives. Promote accountability and knowledge sharing among project teams. Facilitate effective communication between technical and non-technical stakeholders. Operational Excellence & Continuous Improvement Identify process gaps and drive improvements to enhance delivery quality and efficiency. Standardize engagement and discovery methodologies for consistency across programs. Apply best practices in documentation, risk management, and stakeholder engagement. Support the evolution of program frameworks through innovation and digital enablement. Supervision of Personnel Direct or Indirect leadership of up to 5 people. Oversight of cross-functional program. Required Qualifications Bachelor’s degree in Business, Engineering, Information Systems, or related field. 10+ years of experience in program management, engagement management, or strategic delivery leadership. Proven track record leading complex, multi-disciplinary programs across enterprise environments. Expertise in conducting discovery sessions, defining requirements, and developing technical documentation. Exceptional communication, stakeholder management, and leadership skills. Strong analytical mindset with the ability to navigate ambiguity and connect strategic and technical perspectives. Preferred Qualifications Experience with Tableau, Infor SyteLine, and EDI. Experience working in a manufacturing environment. Strong project management experience PMP, PgMP, or equivalent certification preferred; Agile/Hybrid delivery experience a plus. Experience leading strategic programs for major or enterprise-level customers. Familiarity with digital transformation, systems integration, or large-scale operational delivery. Demonstrated success in cross-functional leadership roles. Professional certifications in program or engagement management. Job Location The position is fully remote, but up to 25% travel required to IEM facilities, supplier sites, compliance audits or conferences. Why Join IEM At IEM, you’ll join a team that powers some of the world’s most ambitious projects. We’re engineers, makers, and problem-solvers who thrive on tackling complex challenges and delivering solutions that keep industries moving forward. If you’re driven, collaborative, and ready to make an impact, we’d love to hear from you. Your creativity and passion can help us achieve great things—come be part of the journey. Learn more about IEM at https://www.iemfg.com We offer comprehensive and competitive benefits package designed to support our employees' well-being, growth, and long-term success. View a snapshot of our benefits at https://www.iemfg.com/careers Recruiting Scams Beware of recruiting scams. IEM never charges candidates fees, and all recruiter emails come from an @iemfg.com address. If you suspect fraudulent activity, do not share personal information and report it to us at iemfg.com/contact Non-Discrimination Statement IEM does not discriminate against any applicant based on any characteristic protected by law. Privacy Information collected and processed as part of your IEM Careers profile, and any job applications you choose to submit is subject to IEM's Workforce Member Privacy Policy.