Telehealth Clinical Manager (MA or NC-Licensed)

Guidelight Health is a cutting-edge behavioral healthcare company dedicated to transforming lives through high-quality PHP (Partial Hospitalization Program) and IOP (Intensive Outpatient Program) services. As a newly launched organization, we are on a mission to redefine the behavioral health industry by delivering exceptional care, utilizing state-of-the-art facilities, and prioritizing the well-being of those we serve. At Guidelight Health, we are building a team of passionate, forward-thinking professionals who are eager to be part of this exciting journey to reshape mental health care. Join us in making a lasting impact! Title: Telehealth Clinical Manager Reports to: Senior Director, Telehealth Location: Remote, EST Only FLSA Status: Full-Time, Exempt *Must hold an active license (LICSW, LCSW, LMHC, LPC) in MA or NC with at least 3 years post-independent practice and be willing/able to obtain additional state licenses as needed.

Role Summary:

The Telehealth Clinical Manager leads Guidelight Health’s multi-state virtual programming with vision, operational excellence, and a focus on delivering an exceptional client experience. This role ensures high-quality care, compliance with all regulations, and effective business performance across virtual Intensive Outpatient (IOP) and Partial Hospitalization Programs (PHP). This individual serves as the central driver of program success: overseeing operations, guiding staff performance, maintaining compliance standards, and fostering a collaborative, mission-driven team culture. They will work closely with cross-state clinical, operational, and administrative leaders to ensure seamless care delivery, efficient use of resources, and consistent application of the “Guidelight standard” of care.

Role Responsibilities:

Leadership & Program Oversight

• Support the growth and execution of multi-state virtual IOP and PHP programs.
• Ensure care delivery aligns with Guidelight’s clinical standards and patient-first mission.
• Oversee day-to-day operations across time zones, balancing clinical, operational, and administrative priorities and requirements.
• Build and sustain a strong virtual team culture that emphasizes accountability, inclusivity, and collaboration.
• Clinical Supervision
• Provide oversight and clinical supervision for all virtual program clinicians, ensuring adherence to Guidelight standards, treatment protocols, and best practices.
• Support ongoing professional development, competency assessments, and performance evaluations for virtual clinical staff.
• Serve as the escalation point for complex clinical cases and program-level clinical decision-making.
• Compliance & Quality Assurance

Ensure programs comply with federal, state, and payer requirements for virtual behavioral health delivery. Monitor program performance metrics (utilization, retention, client satisfaction, clinical outcomes). Support preparation for audits, accreditation (e.g., CARF), and quality improvement initiatives. Partner with compliance partners to maintain documentation, licensure, and HIPAA standards. Financial & Operational Management Partner with leadership to establish and achieve census and program growth targets. Support the optimization of workflows and systems for scheduling, intake, and client support in a virtual environment. Collaborate with outreach and business development teams to drive referral volume. Staff Leadership & Development Recruit, train, and support virtual program staff (clinical, operational, administrative). Ensure onboarding and training practices equip staff for virtual-first service delivery. Foster cross-functional collaboration between the virtual department and support teams. Client & Community Engagement Ensure clients and families experience a consistent, supportive, and accessible entry into care. Serve as a visible representative of Guidelight Health for clients, referral partners, and regulatory stakeholders. Promote client voice and cultural inclusivity in program design and delivery.

Required Qualifications:

• Master’s degree in counseling, Social Work, Marriage & Family Therapy, or related field.
• Must reside in and be willing to work Eastern Standard Time (EST).
• Must hold an active license (LICSW, LCSW, LMHC, LPC) in MA or NC with at least 3 years post-independent practice and be willing/able to obtain additional state licenses as needed.
• A minimum of 2 years of experience in clinical virtual care management or program leadership.
• Proven track record in visionary leadership, strategic planning, and adept team management.
• Demonstrated ability to lead distributed teams in a fast-paced healthcare environment.
• Proficiency with virtual care platforms, EMR/CRM systems, and Microsoft Office.
• Strong communication skills with ability to represent Guidelight to internal and external stakeholders.
• Commitment to diversity, equity, and inclusion with cultural competency in leadership.

Preferred Qualifications:

• Experience in multi-site or multi-state healthcare program leadership.
• Higher level-of-care clinical experience (IOP, PHP, residential, inpatient) preferred.

Pay Range $115,000—$125,000 USD