U.S. Customs Brokerage Specialist (100% Remote)

Company Description

Meet BorderBuddy:

Unlike traditional customs brokers who have been around for decades, BorderBuddy was established after the advent of the Internet - the same year Apple introduced the iPhone. Over the last 17 years, we have adeptly managed the importation of a wide array of goods, gaining the trust of over 80,000 clients and a 4.8-star rating with over 2250 Google reviews. We pride ourselves on being a technology-first customs broker, and are aggressively pursuing opportunities in e-commerce. While traditional customs brokers may rely on physical offices at ports of entry, BorderBuddy leverages cutting-edge technology to provide seamless, efficient, and compliant customs services provided by a 100% remote working team across Canada and the U.S. We're focused on modernizing and advancing the standard approach to customs clearance. And we're growing fast, super fast. Join our dynamic team at BorderBuddy and contribute to shaping the future of customs operations, ensuring compliance and efficiency in cross-border transactions. If you are passionate about customs procedures and possess the skills to lead in a complex regulatory environment, we invite you to be an integral part of our success story. Our Culture We are a values-based organization and a dedicated group of professionals who value teamwork, learning and development, and innovation. We take a great deal of pride in developing long-term relationships and in supporting our community and our environment. BorderBuddy’s Promise We thrive on helping people. At BorderBuddy, we are committed to helping our employees reach their full potential by developing their skills and careers. We strive to be the best employer in our community and in our industry. Our People Principles

Our Principles guide us in delivering on our People Promise. They commit us to:

Create a team of engaged and committed A Players Make a difference to help employees learn and grow Truly care about your quality of life Job Description We are seeking an experienced U.S. Customs Brokerage Specialist to join our growing operations team. The ideal candidate has strong customs entry knowledge, understands Partner Government Agency (PGA) requirements, and thrives in a fast-paced environment. This position requires excellent attention to detail, a strong sense of urgency, and the ability to take initiative while managing multiple priorities. Job Description

Major duties and responsibilities include:

• Prepare and file accurate U.S. Customs entries, including coordination of required documents and commercial information.
• Manage clearances across a wide range of commodities, including PGA-regulated goods.
• Assist with Partner Government Agency (PGA) filings such as FDA, USDA, EPA, and others (FDA experience is a major plus).
• Review import documents to ensure accuracy and compliance with CBP regulations.
• Communicate professionally with clients, carriers, vendors, and government agencies.
• Monitor shipment statuses and proactively resolve clearance delays or compliance issues.
• Maintain up-to-date knowledge of customs regulations, classification requirements, and entry processes.
• Work efficiently under pressure and tight timelines, demonstrating strong urgency and initiative.
• Support internal operations and contribute to continuous improvement of brokerage processes.

Qualifications

Required Qualifications:

1–3+ years of experience in U.S. Customs brokerage or import operations (Required).

• Experience preparing and filing CBP entries in ACE.
• Understanding of HTS classification, valuation, duty calculations, and entry types.
• Strong knowledge of import compliance and customs documentation.
• Ability to work well under pressure with strong time-management skills.
• Takes initiative, solves problems independently, and stays ahead of deadlines.
• Excellent communication skills (written and verbal).
• High attention to detail and ability to handle multiple tasks at once.
• Proficiency with Microsoft Office and brokerage/entry software.

Preferred Qualifications:

Experience with PGA-regulated imports - FDA experience is a significant plus

Skills:

• Strong verbal and written communication skills; ability to communicate effectively with clients, customs authorities, and other stakeholders.
• Proficiency in English is required; knowledge of Spanish is considered an asset.
• Exceptional problem-solving skills and ability to work well under pressure.
• Excellent interpersonal and customer service skills.
• Strong organizational skills, flexibility, and reliability.
• Proficiency with computers and software; detail-oriented, resourceful, and eager to learn.
• Must be a team player - like seriously, prove it.
• Additional Information

At BorderBuddy we offer our staff a relaxed work atmosphere, a supportive work environment as well as a competitive compensation package (health & dental benefits, 401(k) contribution, tuition reimbursement programs, professional training, and paid time off). BorderBuddy is an excellent place to develop your career. Working Conditions Schedule - Monday through Friday, 8:00 AM – 4:30 PM PST Our standard work schedule is 37.5 hours per week. Given our business operates around the clock, 24/7/365, you may be required to work some additional hours, including weekends and overtime, as needed. 100% remote role (you will be provided with all the IT equipment required to successfully complete your tasks), candidates must reside and work from within the United States. While we sincerely appreciate all applications, only those candidates selected for an interview will be contacted.