Virtual Assistant

About the Role We are seeking a General Virtual Assistant to provide administrative and operational support to a busy moving company. The ideal candidate has prior experience supporting U.S.-based service businesses, especially within logistics, dispatch, or customer service settings. You’ll help keep day-to-day operations organized — managing schedules, updating CRM data, assisting with customer communications, and coordinating with the operations team. Key Responsibilities Manage and update booking details, work orders, and job notes in SmartMoving (or similar CRM systems) Communicate with customers via email, phone, and chat for scheduling, confirmations, customer service concerns and follow-ups Support dispatch operations — verifying job details, mover assignments, and ensuring schedule accuracy Track leads, quotes, and client communications Assist with administrative tasks such as invoice tracking, data entry, and report generation Coordinate with the internal team to resolve client inquiries and update progress logs Maintain a professional and friendly tone with customers and team members Qualifications At least 1–2 years of experience as a Virtual Assistant, preferably for a moving, logistics, or service-based business Strong English communication skills (written and spoken) Experience using CRMs such as SmartMoving, HubSpot, Jobber, or similar tools Highly organized, detail-oriented, and capable of managing multiple tasks at once Proficient in Google Workspace (Sheets, Docs, Calendar) and general admin tools Reliable internet connection and professional home setup ✨ Experience: 2+ years in customer service and administrative support for service-based or moving companies. ⚡ Skills: Excellent communication, CRM management (SmartMoving preferred), scheduling, data entry, customer support, and multitasking. ⏰ Availability: Full-time, U.S. business hours (night shift PH time).