VMware Support Engineer (NSX)

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a VMware Support Engineer (NSX) in the United States. This role provides the opportunity to work in a fast-paced, global technical support environment, delivering expert VMware NSX solutions to enterprise clients. The VMware Support Engineer (NSX) will provide advanced troubleshooting, incident resolution, and guidance on network virtualization and related technologies. You will collaborate with a global team to ensure 24x7 customer support and help clients optimize their VMware environments. This role requires strong technical expertise in VMware NSX, vSphere, networking, Linux, and API interactions, combined with excellent communication and customer service skills. The ideal candidate will be proactive, detail-oriented, and able to manage complex issues with a focus on customer satisfaction. You will contribute to creating and maintaining knowledge resources, perform root cause analysis, and promote best practices across teams. Occasional after-hours support may be required to meet urgent client needs.

Accountabilities:

• Provide L3 VMware NSX support to enterprise clients, including troubleshooting, incident resolution, and root cause analysis.
• Manage customer issues from initial report to resolution, ensuring timely and effective follow-up.
• Collaborate with a global support team in a 24x7 “follow the sun” support model.
• Assist in creating and maintaining technical knowledge articles to improve support efficiency.
• Promote best practices, methodologies, and process improvements for NSX and VMware environments.
• Communicate effectively with clients and internal stakeholders, providing guidance and status updates.
• Participate in occasional after-hours, weekend, or holiday support for urgent issues.
• Minimum 5 years of hands-on experience with VMware core technologies at a senior support level.
• Expertise in NSX-T architecture, including Managers, Controllers, Transport Nodes, and Edge Nodes.
• Strong understanding of logical switching & routing, Tier-0 and Tier-1 gateway design.

Experience with Distributed Firewall (DFW) and Gateway Firewall (GFW) including rule creation, optimization, and micro-segmentation. Knowledge of Edge Services such as load balancers, NAT, and VPN configuration. Proficiency in VMware vSphere, including vCenter, ESXi, VM networking, and vDS. Strong Linux/UNIX skills and ability to use shell commands in troubleshooting environments. Solid networking knowledge, including L3 protocols, IP subnetting, firewalls, VPNs, load balancers, and network design. Familiarity with Rest API, Curl, Postman, HTTP response codes, and certificate management. Experience with packet capture/Wireshark and network virtualization troubleshooting. Relevant certifications preferred: Linux LPIC-1/LPIC-2, Networking CCNA/CCNP, VMware VCP/VCP-NV/VCAP-NV. Excellent analytical, problem-solving, and communication skills with a strong customer focus. Competitive salary range: $105,000—$115,000 USD. Comprehensive medical, dental, and vision coverage. Opportunities for professional development and certifications. Remote work flexibility with required home office setup. Collaborative and innovative global work environment. Exposure to enterprise-grade VMware environments and advanced networking technologies. Contribution to high-impact customer support projects and knowledge base development. Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching. When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly. 🔍 Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience, and achievements. 📊 It compares your profile to the job’s core requirements and past success factors to determine your match score. 🎯 Based on this analysis, we automatically shortlist the 3 candidates with the highest match to the role. 🧠 When necessary, our human team may perform an additional manual review to ensure no strong profile is missed. The process is transparent, skills-based, and free of bias — focusing solely on your fit for the role. Once the shortlist is completed, we share it directly with the company that owns the job opening. The final decision and next steps (such as interviews or additional assessments) are then made by their internal hiring team. Thank you for your interest! #LI-CL1