Workforce Analytics & Optimization Manager

ABOUT ENABLE DENTAL Enable Dental is redefining dental care by bringing high-quality, comprehensive services directly to those who need it most—patients in assisted living facilities, skilled nursing homes, and individuals unable to visit a traditional office. By combining cutting-edge mobile healthcare technology with a compassionate, skilled team, we’re improving oral health outcomes and enhancing quality of life for thousands of patients. As a rapidly growing, mission-driven company, we foster a high-performance culture where innovation, accountability, and teamwork drive everything we do. If you're looking for a career with purpose and growth potential, this is your opportunity to make a real impact. YOUR DAY-TO-DAY As the Manager, Workforce Analytics & Optimization, you’ll ensure our 250-person+ field team is staffed, scheduled, and deployed as efficiently as possible to meet patient demand and operational goals. This role is highly analytical and execution-focused—owning the data models, reporting, and recommendations that help our operations leaders make smart, timely staffing decisions. You’ll work hand-in-hand with Regional Managers to improve workforce utilization, minimize non-productive time, optimize supply and demand, and ensure we’re delivering care efficiently and cost-effectively across all markets.

In this role, you will:

• Build and maintain detailed staffing and resource allocation models for both fee-for-service (FFS) and per-member-per-month (PM/PM) programs.
• Forecast workforce needs based on inputs from B2B and field sales, patient demand trends, and operational performance.
• Partner closely with Regional Managers to align staffing and scheduling to service goals, productivity targets, and budget.

Conduct ad hoc operational analyses, such as:

What's the optimal provider comp structure? Should we plant a second office in an existing market to reduce drive time and increase chair-side time? We're falling short on service utilization goals for a program – can we close the gap, and what's the lowest cost way to do so?

• Create and maintain dashboards, reports, and tools that track field efficiency, utilization, and staffing KPIs.
• Reports to: Chief Operating Officer
• WHY YOU’LL LOVE THIS ROLE
• Drive Real Operational Impact – Your analyses and models will directly improve how care is delivered every day.
• Be a Trusted Partner to Operations – Work closely with field and regional leaders to ensure teams are fully supported and deployed effectively.
• Own the Numbers – Build and maintain the core workforce models that inform key operational decisions.
• Join a Mission-Driven Team – Help make dental care accessible to patients who need it most, while supporting a fast-growing, innovative organization.

WHAT WE’RE LOOKING FOR

Education & Experience:

• Bachelor’s degree in business, economics, operations, data analytics, or a related field.

4+ years of experience in workforce planning, operations analysis, or similar analytical roles—preferably in healthcare, logistics, and/or other field-based services.

• Advanced Excel or Google Sheets skills, including complex modeling, dynamic dashboards, and scenario analysis.
• Experience with SQL, Power BI, Tableau, or similar data visualization tools is a strong plus.
• Experience collaborating with cross-functional teams to drive process improvement or operational efficiency.

Skills & Abilities:

• Strong analytical and quantitative skills, with the ability to draw actionable insights from complex data.
• Detail-oriented, organized, and methodical—able to manage multiple projects and deadlines effectively
• Excellent communicator who can clearly explain analysis and recommendations to non-technical stakeholders.
• Collaborative and proactive; comfortable partnering across teams and influencing through data.
• Curious, resourceful, and motivated to improve processes and outcomes continuously.
• Perks: Enjoy a comprehensive benefits package that includes Medical, Dental, Vision coverage, a 401(k) plan (with 3% match), Life Insurance.
• Base salary $125,000 + 10% bonus