Ensure proper configuration of system components like Chronicles, Cache/IRIS, and application middleware. Apply patches, updates, and hotfixes as needed. Performance Monitoring and Optimization: Troubleshoot issues related to system slowness or failures. Manage non-production and production environments (such as PRD, POC, TST, DEV, and TRN). Coordinate environment refreshes, migrations, and system cloning. Ensure proper environment isolation and naming conventions. Implement and maintain Epic system security best practices (including user authentication, firewall rules, certificates). Ensure systems comply with healthcare regulations like HIPAA. Monitor and manage audit logs, encryption, and access controls. Work closely with Epic application teams, infrastructure teams (network, storage, virtualization), and third-party vendors Provide operations support for Epic-related issues Participate in on-call rotations and provide after-hours support when needed
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