Associate Enablement Operations Manager
TwilioWho we are
At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.
Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.
See yourself at Twilio
Join the team as Twilio’s next Associate Enablement Operations Manager for Global Operations Enablement.
About the job
The individual in this position will report directly to the Senior Manager, Global Operations Enablement and will work closely with Learning Experience Designers in the Global Operations Enablement organization, along with partners from various stakeholder teams. If you like adding value and seeing the direct impact of your work, this role is for you. If you thrive in highly dynamic environments and love rolling your sleeves up to get things done, again, this role is for you!
As the Associate Enablement Operations Manager, you will be responsible for both overseeing the day-to-day operations of our enablement team, as well as contributing to improvements in longer term operational strategies. Activities include (but are not limited to) triaging and responding to ongoing training requests from stakeholders, uploading and maintaining new and updated courses in our LMS, managing course assignments and reporting for elearning courses, and contributing to ongoing improvements in our processes (and related tooling) for managing training requests and for advancing ongoing training projects.
Responsibilities
In this role, you’ll:
- Support operational activities for the Global Operations Enablement team, including:
- Collecting and publishing data/metrics from within our LMS and other sources
- Optimizing routine processes related to onboarding of new Operations staff and ongoing learning, including:
- Monitoring weekly new hire report and providing onboarding support
- Assisting Operations teams in managing onboarding content and checklists
- Submitting and following up on tickets for tools access for new hires
- Administering our LMS and managing our course catalog, including:
- Uploading of new courses, curricula, and learning paths
- Identifying relevant audiences for training assignments, assigning required training, and monitoring participation
- Creating regular reports for assigned training and sharing updates with Enablement leaders and stakeholders
- Managing and triaging training requests through our intake process
- Constructing and updating Airtable bases and automated Google sheets for projects and enablement initiatives to allow accurate tracking of project status and enablement participation
- Collaborate with wider enablement team for development and tracking of badging and certifications, where applicable
Qualifications
Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
*Required:
- 3+ years in LMS administration and training coordination
- Proficiency using collaboration and project management tools like Airtable or Smartsheet
- Strong communication and presentation skills
- Data-driven mindset with the ability to measure impact and improve continuously
- Strong stakeholder management skills
- Analytical mindset with experience using data to measure success and identify improvement areas
- Experience with process creation and improvement
- Strong bias for action and experience working in dynamic and iterative environments
- Keen attention to detail with experience in monitoring quality assurance for learning programs
Desired:
- Exposure to current and emerging adult learning theory
- Familiarity with content creation tools such as Articulate Storyline or Rise
Location
This role will be remote based in British Colombia, Alberta or Ontario Canada
Travel
We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.
What We Offer
Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.
The estimated pay ranges for this role are as follows:
- Based in British Columbia. : $163,100.00 - $203,900.00
The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.
Twilio thinks big. Do you?
We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.
So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions.
Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.