Internet Lending Customer Service Representative

If you are looking for more than a job, join Cash Money to start your career!

Come and work for a company that has distinguished itself from competitors with quality product offerings, genuine customer service, robust operating systems, and a track record of new product innovation!

When you join Cash Money, you become part of the CURO family, our parent company with multiple brands, and store operations across US and Canada.  You’ll enjoy working in our energized and entrepreneurial culture with many opportunities to have long-term growth within our global organization. 

Why you would love to work at our company:

 ~Farheen Zehra , Internet Lending Team Lead - Canada 

I started as a Recovery Officer in February of 2022 for Cash Money. After more than 12 years in the construction industry, I decided that I needed to make a career change for my overall health and a chance to grow. I invested into myself and my role. As a result, I was able to secure the Recovery Team Lead role in the same year!  After 6 months in the role as Recovery Team Lead another opportunity arose where I had to chance to become part of the Corporate Sales team at CURO. The company has helped and given me the guidance to excel at my craft. I am so happy to be here and cannot wait for my next opportunity to grow within Cash Money.” 

~Gregory Speranza, Loan Specialist, Recovery - Canada

What you will be doing:

• You will be responsible for providing exceptional client support and uphold our customer-first culture.
• As our internet lending specialists, you will answer all customer questions across our various offerings and help customers find the best product for their needs.
• Identify and/or support initiatives to enhance client's experience with their online and loan by phone applications.

Hours of Operation (Eastern): Monday – Friday 8:00am – 8:00pm, and Saturday 9:00am - 5:00pm

Position: Remote

What you should have:

• At least 6 months of customer service experience (within a call center environment is considered an asset).
• Minimum educational requirement of High School Diploma or equivalent.
• Strong knowledge of PCs, and proficiency in MS Word, Excel, and Outlook are an asset
• Strong communication skills and attention to detail.
• Ability and experience providing service to Clients utilizing a computer/POS system requiring data entry.
• Ability to multi-task, work well with others, and take direction as necessary.
• Our hours of operation are Monday to Friday from 8:00 am to 11:00 pm, and Saturday from 9:00 am to 5:00 pm Eastern Time. You must be able to work full-time based on your assigned shift, including having the flexibility and willingness to work rotational shifts based on business needs and special circumstances.
• Ability to work in a quiet, private place in your home where you can work without background noise (trust us, you'll appreciate the quiet)
• Must be hardwired to your home modem using the provided ethernet cable and be able to meet the minimum work-from-home requirements (including hi-speed internet in your home with minimum 50 Mbps download & 5 Mbps upload speeds). 

Job Type: Full Time

Hourly: $17.00- $21.00

The base hourly range represents the low and high end of the anticipated hourly range for this position based on the provincial average.  The actual base hourly offered for this full-time position will be determined by various factors, including, but not limited to, location, skills, knowledge, competencies, and experience.

All full-time employees are eligible for the following benefits, starting on day one: Paid Time Off, Medical, Dental, Vision, Life Insurance, Disability, and other voluntary coverages.  You will also be eligible to participate in our RRSP/DPSP program once you have completed 3 months of employment with a company match.

Key Words: Call Center, Customer Service, Cash Handling, Loans, Financial Services, Teamwork, Retail, Bank Teller

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