Twilio logo

Manager, Digital Sales

Sydney, New South Wales, Australia NSW

See yourself at Twilio

Join the team as Twilio’s next Manager, Digital Sales.

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a global company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business.

About the job

Twilio is looking for a Manager of Digital Sales Representatives who lives the Twilio Magic, is passionate about working with customers, and has experience in selling and closing in the cloud communications platform market.


In this role, you’ll:

  • Lead, coach, and manage a team of Sales Representatives supporting APJ to meet and exceed targets
  • Drive team and individual execution through strong metric and forecast management
  • Build and refine Sales processes to maximize execution, efficiency, and production of the Inside Sales team
  • Develop and mentor reps for career growth within the Twilio Sales organization
  • Interview and hire top quality Sales Reps to continue to scale the region
  • Demonstrated and communicate
  • Maintain and build on the quality relationships between leadership partners in Sales, Marketing, and Operations while ensuring alignment in strategy and execution.
  • Actively use sales tools like Salesforce and Outreach to manage sales processes, and set standards for performance metrics.
  • Monitor key systems and processes to ensure proper operation of the business
  • Analyze marketing, pipeline, and revenue data to help make key business decisions about the APJ region


Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!


  • 3+ years experience in sales development or territory management with preference of at least 1+ year of direct people management
  • Highly analytical, data and systems oriented thinker
  • An expert in motivating sales teams to adopt new strategies and programs
  • Highly effective presenter and influencer internally and externally
  • Managing sales forecast process


This role will be remote, ideally based in Sydney


We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 15% travel is anticipated to help you connect in-person in a meaningful way.

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions.