Manager of Workforce Management (UKG)

Delaware North is hiring a full-time Manager of Workforce Management, UKG to join our team in Buffalo, New York. As a Manager of Workforce Management, you will be responsible for overseeing all aspects of the company’s workforce management systems, including time tracking, scheduling, and optimizing labor management strategies. If you have strong leadership skills and a deep understanding of UKG systems, this role offers a great opportunity to drive efficiency and innovation in workforce operations. 

Pay

Benefits 

At Delaware North, we care about our team members' personal and professional journeys. These are just some of the benefits we offer: 

• Medical, dental, and vision insurance
• 401(k) with up to 4% company match 
• Annual performance bonus based on level, as well as individual, company, and location performance
• Paid vacation days and holidays
• Paid parental bonding leave
• Tuition and/or professional certification reimbursement
• Generous friends-and-family discounts at many of our hotels and resorts

• Conduct operational reviews with leadership to assess system performance, provide analysis, and recommend improvements
• Collaborate with various departments to implement solutions that enhance production and user experience
• Identify capability gaps, develop strategies, and implement process improvements, ensuring documentation and testing are completed
• Ensure data integrity through audits, maintain accurate documentation, and develop training resources
• Oversee and manage all workforce management functions, including timekeeping, forecasting, and scheduling within the UKG platform, while leading the Workforce Management team to ensure compliance and efficiency

• Bachelor's degree in business, finance, operations, workforce administration, human resources, information technology, or a related field
• CPP or FPC certification strongly preferred, with a minimum of 5 years of experience in multi-state, high-volume payroll, workforce management, or HRIS systems
• UKG (Ultimate Kronos Group) Pro Workforce Management or Dimensions experience required
• At least 5 years of leadership experience, with demonstrated ability to manage and motivate teams effectively
• Strong project management skills, with a self-starter mentality and the ability to inspire others
• Advanced knowledge of Microsoft Excel and expertise in UKG, Workday, or similar systems, with the capacity to learn new financial and HR systems quickly
• Experience with Six Sigma and union contracts is a plus
• Union experience a plus