People Business Partner

Do you want to help build an environment where the very best people can do amazing work?

Then Jobber might be the place for you! We’re looking for a People Business Partner to be part of our People department.

Jobber exists to help people in small businesses be successful. We work with small home service businesses, like your local plumbers, painters, and landscapers, to transform the way service is delivered through technology. With Jobber they can quote, schedule, invoice, and collect payments from their customers while providing an easy and professional customer experience. Running a small business today isn’t like it used to be—the way we consume and deliver service is changing rapidly, technology is evolving, and customers expect more. That’s why we put the power and flexibility in their hands to run their businesses how, where, and when they want! 

Our culture of transparency, inclusivity, collaboration, and innovation has been recognized by Great Place to Work, Canada’s Most Admired Corporate Cultures, and more. Jobber has also been named on the Globe and Mail’s Canada’s Top Growing Companies list, and Deloitte Canada’s Technology Fast 50™, Enterprise Fast 15, and Technology Fast 500™ lists. With an Executive team that has over thirty years of industry experience of leading the way, we’ve come a long way from our first customer in 2011—but we’ve just scratched the surface of what we want to accomplish for our customers.

The team:

The People team at Jobber builds an environment where the very best people can do amazing work. Whether it is your first point of contact with one of our recruiters, engaging in our custom onboarding program, or reaching out to one of our business partners, the People team is here to help you be successful.  

The role:

Reporting to the Manager, People & Planning, the People Business Partner (PBP)  is someone who is a strategic partner to a business unit to enable them to perform at their best. You’ll collaborate closely with Leaders in your business units in order to consult on program development, lead change management, and support their growth as we continue to scale.

To be great at the role, you are confident not just as a partner, but as an integrated member of your business unit. You understand the challenges and pain points of both People Leaders and ICs and can empathize and troubleshoot a variety of issues. You’re independent and can resolve challenges while also collaborating as part of a broader People team to ensure consistent and impactful people program delivery.

As the People Business Partner, you will:

• Provide coaching and advisory support to the business groups at Jobber. This will include managing and resolving complex employee issues. Other areas of outreach include performance, compensation, benefits, organizational design, recruitment, and development. 
• Understand Jobber’s People strategy and utilize it to drive performance through the use of existing people programs, as well as the development and delivery of new people solutions. 
• Own and evolve our leave administration strategy, helping employees navigate personal milestones while aligning with organizational needs
• Review and analyze Department People Data and metrics to proactively identify trends in performance, engagement, retention, and other talent benchmarks. Generate actionable insights and comprehensive reports that will guide senior leaders' strategic decision-making.
• Manage the creation and rollout of new people programs at Jobber.
• Collaborate and leverage other members of the people team to create best in class solutions.
• Participate in our people team strategic planning process. 
• Stay connected to the tech sector by providing insights and advice on a rapidly changing competitive landscape. 

To be successful, you should have:

• Robust experience in a similar role, preferably supporting a high-volume call centre environment. 
• You build strong relationships by quickly creating trust among the teams you work with. You consistently follow through and do what you say. 
• You are a strong communicator, both written and verbal. You’re comfortable preparing briefs for leadership or delivering training at department All-Hands meetings. 
• You have a team orientation and a belief that team success is just as important as personal success. You have a positive, problem solving approach.
• You have a firm understanding of employment legislation and how it applies in the context of our business. As we expand to new regions, you quickly bring yourself up to speed. 
• You seek learning and feedback. You continually are trying to improve and are comfortable in a changing environment. You help others bring their best. 
• You’re resilient and persistent in the face of challenges. You see opportunities, not obstacles. 

Compensation :

At Jobber, we believe that compensation should be transparent, fair, and reflective of your experience and growth. This role has a minimum annual salary of $98,300, a midpoint of $115,700, and a maximum salary of $133,100, designed to show the progression from learning the ropes to truly excelling.

We design our compensation to reflect each new hire’s skills, experience against the complexity of the role, ensuring a fair and competitive salary. Our range is intentionally broad to support growth and long-term impact, with fully established hires typically starting around the midpoint. The higher end of the range is reserved for those who have demonstrated deep expertise and lasting contributions, while offers below the midpoint reflect strong potential with room to develop. This approach ensures that compensation aligns with both an individual’s current capabilities and their opportunity for future growth.

Base salary is just one part of a total compensation package that will include equity rewards, annual stipends for health and wellness, retirement savings matching, and an extended health package with fully paid premiums for body and mind. Your professional growth matters to us too! You’ll have access to a dedicated talent development program that includes career coaching and opportunities for career development.

We believe in transparency and open conversations about compensation. If you have any questions about our approach, we’re happy to discuss them throughout the hiring process!