Sales Engineer (Europe)

Originally, Impero Software, now rebranded as Ativion. The name Ativion was inspired by our long history in education technology and corporate remote access. It symbolizes innovation, progress, and advancement in market-leading technology solutions, incorporating the latest AI technologies designed to keep people, devices, and the connections between them safe and effective.

NetOp, a group of products and services within the Ativion suite of offerings, is dedicated to delivering innovative solutions in network operations and management. With a focus on efficiency, reliability, and scalability, NetOp empowers businesses to optimize their IT infrastructure and streamline operations. Our cutting-edge products and services are designed to address the challenges of modern networking, ensuring seamless connectivity and enhanced performance for organizations of all sizes. At NetOp, we prioritize customer success, providing expert support and insights to help businesses thrive in an increasingly connected world.

Sales:

• Perform required sales engineering duties to meet company sales targets.
• Assist in the development and implementation of sales, support and marketing activities.
• Advise, coach, train, motivate both in-house and channel sales teams.

Sales and Marketing Support:

• Documentation and Strategy:
  • Contribute to the writing of technical and presentation documentation.
  • Assist in the development and execution of sales, support, and marketing initiatives, including:
  • Responding to RFPs for ContentKeeper-related inquiries.
  • Attending industry trade shows and conferences.
  • Facilitating strategic on-site client meetings.
  • Overseeing select on-site deployments.

Training and Coaching:

• Provide training and coaching to in-house and channel sales teams to enhance their technical and sales skills.

Preparation and Documentation:

• Manage and maintain comprehensive product presentation documentation.
• Create and maintain PowerPoint presentations for trade shows, onsite meetings, and partner presentations.
• Develop and refine product demonstration processes to ensure presentations are impactful.

Execution:

• Deliver compelling on-site presentations and demonstrations during the pre-sales process.
• Attend trade shows as a knowledgeable product expert.
• Coordinate and conduct pre-sales technical demonstrations, emphasizing the product's advantages.
  

Engineering and Deployment:

• Implementation and Evaluation 
  • Offer expert recommendations during the customer evaluation and deployment processes.
  • Schedule and facilitate customer product evaluations and deployment activities.
  • Manage on-site product evaluations and deployments as necessary.

Documentation and Design:

• Assist in creating and maintaining detailed product and process documentation.
• Contribute to product design and development documentation efforts.
• Achieve and maintain expert-level knowledge of Ativion and ContentKeeper products and services.
• Acquire and develop the ability to position Ativion against competitive products effectively.
• Stay current with market trends to provide strategic advice to product development teams.
  

Company

• Provide strategic advice to product development in accordance with market demands and opportunities.
• Help develop, discover, and pursue business opportunities.
• Follow Quality Management procedures and EEO principles and practices.
• Other duties which facilitate company profitability.

• Exceptional written and oral communication skills are essential, strong customer focus, and ability work with both technical and non-technical people.
• Follow the general operating procedures outlined in the “General Support Processes and Procedures” documentation.
• Proactively communicate ticket status to customers for all open issues.
• Maintain clear, concise, and complete ticket documentation for customer requests.
• Know and follow company and department protocols.
• Continuously develop product knowledge and applicable use in the industry.
• Know and maintain technical knowledge of products, services, and technologies that the company supports.
• Know and maintain a professional knowledge of the Web Security market and competitive products.
• Other duties as directed.

• 5 years Educational focused information technology background.
• CCNA or equivalent networking experience.
• Intermediate to expert level experience with Linux.
• Intermediate to expert level experience with protocol analyzers.
• Network troubleshooting at a packet level.
• Previous experience with web filtering products.
• Strong understanding of directory services (i.e. Active Directory, LDAP, Google Directory).
• Experience with MDM solutions (i.e. JAMF, Mosyle, Filewave, Meraki, Intune).
• Experience with Google Workspace.
• Hardware investigation and troubleshooting skills.
• Experience with datacenter infrastructure. 

Strictly no agencies.