Service Operations Instructional Designer

The Service Operations Instructional Designer is responsible for creating multi-modal learning curricula, training, and programs that cater to various adult learning styles while achieving critical transfer of knowledge or execution outcomes. You will be working with key Service Operations leaders, employees, and other key leaders to understand the outcomes needed and all current training to create a new role-specific training to improve the new hire learning experience while improving execution at the end of the program. This role will allow you to be creative in how you develop various types of learnings to accomplish a critical program crucial to the organization’s long-term success. Once created, this role will continue to help create, maintain, and update key learning modules to support performance of our Service Operations team.

The Ideal Candidate

• Strong communicator that can present ideas in an analytical and creative way.
• Profound understanding of effective instructional design methodologies and tools.
• Passionate about promoting company efficiency and improving employee performance through strategically created learning modules and programs.
• Strong understanding of how to create engaging, effective check knowledge transfer and engage various levels of learners into behavior-based training sessions.
• Loves to receive feedback to improve program and learning content to best evolve for employee and execution needs.
• Values diverse perspectives.

If this sounds like you, we invite you to keep reading and apply!

• Support the development and creation of programs tailored to meet organizational objectives and fill identified skills gaps.
• Develop various training modules including eLearning, instructor-led training, learner workbooks, and more focused on processes, systems usage, soft skills/competencies, business acumen, and technical insurance knowledge to support learners proficiency in retaining and using key objectives.
• Work closely with Service Operation Leadership to understand needs, impact, and feedback on all current training and prioritize future training needs to translate into options to best design training to handle the identified needs.
• Create and maintain a focus on diversity, equity, and inclusion as a key aspect of all development activities, tools, and processes created.
• Evaluate programs and courses to assess effectiveness.
• Work with Corporate L&D leadership to understand design and delivery of critical training to drive performance.
• Effectively incorporate feedback to improve employee application post-training.
• Expected travel up to 10%.

To help you make the best decision for your personal growth, it’s important to us to share a glimpse of what we offer our top asset, our people:   

• Competitive base salary.   
• Generous 30+ Days Comprehensive Paid Time Off Package inclusive of Paid Time Off, 10 Company Holidays, 2 Floating Holidays, 5 Sick Days, and 2 Volunteer Days.
• Health benefit options with you in mind; 5 affordable medical plan options with rates based on your salary, company paid HSA contribution with eligible HSA plan selection, 2 dental plan options offering orthodontia coverage and 3 cleanings per year, and 2 vision plan options.    
• Company match 401(k) plan – 50% up to 6%!   
• Support of your fitness wellness goals! We offer up to 75% off at over 11,000 gyms and fitness centers.    
• Opportunity to prioritize your mental health with 24/7 access to licensed therapists.   
• Pet benefits & discounts.    
• Access to our Employee-led Resource Groups (ERGs) that lend a voice to the variety of demographics represented throughout our company.

• Degree in related field and 3+ years of training experience.
• Ability to effectively communicate clear ideas to diverse audiences.
• Extensive knowledge of insurance agency functions and roles to support key shareholders.
• Able to shift focus, adapt, and remain resilient when assistance is needed.
• Exceptional instructional design skills across multiple delivery methods with a minimum of 5 years’ experience in a similar role.
• Strong knowledge of the best practices for LMS to support content created.
• Phenomenal interpersonal and relationship-building skills at all levels within a professional environment.
• Previous experience in content creation where creativity, technical skills, and developed voice are demonstrated.

AssuredPartners is committed to embracing diversity, equity and inclusion to create a workplace that welcomes and thrives on the unique experiences, perspectives and contributions of all team members. AssuredPartners is bringing the best people and most diverse talent forward to drive growth, innovate and think bigger!