Virtual Reception and Placement Training Officer

Imagine waking up every morning with the chance to change someone's life. Imagine knowing your efforts will benefit both your career and our neighbors around the world. At CWS, our team knows they are making a difference every day. Whether you're in our U.S.-based offices supporting refugees, asylees or unaccompanied children ... implementing hygiene initiatives in Cambodia or rebuilding projects in Central America ... or even connecting remotely from your home on fundraising campaigns, grant reports, or critical communications - you have the opportunity to work towards a world where everyone has food, a voice and a safe place to call home. 

The Virtual Training Officer is primarily responsible for supporting all training and technical assistance activities associated with CWS’ Virtual Reception and Placement (R&P) program to ensure excellence in service delivery and compliance with federal regulations. Key responsibilities include the creation of training plans for virtual R&P staff, the creation of a Cultural Orientation (CO) curriculum for virtual clients and regular assessment of staff and clients’ training needs. Activities include but are not limited to facilitation of webinars, communities of practice sessions, conferences, and workshops, and creation and management of guidance documents and content within CWS’ internal Learning Management System (LMS).  

• In coordination with CWS’ Senior Training Officer and Associate Director of Virtual R&P, adapt CWS’ existing standardized training plan for virtual R&P staff for use in their onboarding and ongoing professional development.  
• Develop and implement a staff training plan for ongoing use; including the collection of training records across the virtual R&P teams.  
• Create and implement regular training needs surveys that capture training requests from CWS VRP managers and staff; ensure that developed training aligns with these identified needs. In addition, ensure that training aligns with monitoring findings and outcomes data as reported from CWS Monitoring and Evaluation staff.  
• Manage, schedule, and maintain primary responsibility for the execution of web-based virtual training events, including the facilitation of staff and/or subject matter experts tasked with presenting content. Events include (but are not limited to) webinars, communities of practice sessions, conferences, and workshops.  
• Coordinate with VRP staff in the creation of guidance documents and supplementary materials that provide reference and clarity on all programmatic topics as identified in training surveys and from monitoring outcomes, inclusive of (but not limited to) handbooks, toolkits, and one-pagers.  
• Collaborate with CWS data management team to manage CWS Learning logistics, including tracking and reporting analytics on VRP staff completion of courses. Coordinate staff and subject matter experts tasked with creating LMS content, including advising on content and instructional design of courses.  
• Develop training evaluation tools and protocols and analyze evaluation data to inform future training content and delivery.  
• Manage the tracking of all training data including attendance, evaluation results, training plan progress, and learning objectives. 
• Attend and contribute to internal and external meetings as requested. 
• Perform other duties as assigned. 

Education & Certifications:  

  

• Bachelor’s degree or equivalent work experience in lieu of degree.
• Specialized training in learning and development or training preferred. 

 

Experience:  

  

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• 2-3 years of training and/or instructional design experience
• Experience with adult learning techniques, instructional design, and resettlement program training development  
• Experience in general office work, processing information and materials, and maintaining records 
• Knowledge and experience in working with Microsoft Word, Excel, Power Point and database software is essential 
• Experience using virtual learning platforms such as Zoom, Articulate, and LMS systems such as LMS365. 

  

Skills:  

  

• Excellent time management skills; 
• Excellent project and data management skills; 
• Excellent organizational and time management skills and ability to manage a large and diverse workload under pressure and with competing priorities; 
• Ability to maintain a high-performance standard with attention to detail; 
• Strong interpersonal and diplomacy skills; ability to work effectively with partners and teams; 
• Instructional design and adult learning  
• Ability to conduct oneself in a professional and courteous manner at all times to represent the professional and institutional interests of CWS; 
• Strong writing skills .  
• Ability to work in a multi-cultural environment . 
• Commitment to diversity, equity, and inclusion and willingness to support CWS’ Platform on Racial Justice as a CWS employee . 

Work Location  

  

This position is a remote US-based role with in-person responsibilities.  Employees wishing to maintain a remote work arrangement must be able to fulfil the following conditions:  

  

• Ability to maintain secure and appropriate personal work environment for day-to-day work  

• Access to strong and reliable internet access   

• Ability to adhere to CWS data security policies and protect sensitive and personally identifiable information  

• Regular work hours must span core business hours 10AM-4PM Eastern time  

• Close proximity to U.S. airport and ability to travel to attend CWS and external meetings, conferences, site visits and other in-person engagements.   

• Must use CWS provided equipment such as laptop and cell phone  

 
CWS offers a competitive benefits package that includes:    
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403 (b) Retirement Plan                                               

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Medical, Dental and Vision Insurance                                                  

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Generous Paid Time Off (18 Paid Days Off; 24 Days after 2 Years)  

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14 Official Holidays  

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12 Sick Days Off (Accrued monthly)                                      

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Life Insurance and AD&D                                             

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Long Term and Short-Term Disability                                                  

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Employee Assistance Program (EAP)                                                 

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Health Savings Account                                               

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Flexible Spending Accounts      

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Commuter Benefits