Company Overview
Innovative Talent Solutions, based in New Delhi, is a dedicated recruitment firm specializing in providing tailored manpower solutions across various industries. With a focus on sourcing competent candidates and placing them in the right jobs, we extend our services from the Delhi/NCR region to the United States. Known for our superior performance, honesty, and promptness, our small yet efficient team is committed to ensuring client satisfaction.
Job Overview
We are seeking a Workday Support Lead for a senior remote position based in Pune. The successful candidate will possess 7 to 10 years of relevant work experience. This role requires expertise in Workday configuration and recruitment, along with excellent problem-solving and customer support skills. As a Workday Support Lead, you will play a crucial role in overseeing and managing the Workday platform to ensure optimal functionality and end-user satisfaction.
Qualifications and Skills
- Minimum 7 years of experience in a similar role with a maximum limit of 10 years.
- Expertise in Workday configuration (Mandatory skill).
- Previous experience in recruitment processes and strategies (Mandatory skill).
- Proficiency in customer support to address and resolve user inquiries efficiently.
- Strong project management skills to oversee implementations and upgrades effectively.
- Excellent communication skills to collaborate with cross-functional teams and stakeholders.
- Proven problem-solving capabilities to identify and rectify system issues promptly.
- Analytical thinking to evaluate system performance and recommend enhancements.
- Adept at team leadership, guiding and mentoring team members for optimal performance.
Roles and Responsibilities
- Lead the implementation and configuration of the Workday platform to meet organizational needs.
- Provide expert guidance and support to users, ensuring seamless Workday operation.
- Collaborate with recruitment teams to align Workday functionalities with business objectives.
- Analyze system performance and generate reports to inform decision-making processes.
- Develop and implement best practices for Workday usage and system enhancements.
- Coordinate with technical teams to resolve any system issues or bugs in a timely manner.
- Mentor junior team members, fostering a collaborative and knowledge-sharing environment.
- Maintain up-to-date knowledge of Workday updates and industry best practices to continually enhance service delivery.
RECRUITMENT EXPIERENCE MUST AND REMOTE WORKING