Account Manager

Who are we? Lyka is an Australian founded pet wellness company that’s shaking up an outdated industry and paving the way for happier, healthier pets. Despite medical advancements, animal lifespans are on the decline. Today, the average pet only reaches 37% of their full potential lifespan and statistics have shown us that many suffer from dental disease, cancer, and obesity. Simply put, the status quo is not enough. As humans, we’ve experienced firsthand the positive impact fresh wholefoods can have on our health and wellbeing, and we believe our furry friends deserve the same. We're on a mission to do just that, starting with nutritionally balanced, wholefood meals delivered direct to doors around Australia. As the world’s most sustainable pet wellness company, we’re putting pets and our planet first - one bowl at a time. Today, we are proud to share we’ve served over 50 million meals to puppers and their parents across Australia, and this is just the beginning. Our vision is to create multiple nutritional products, adding disease prevention meals and supplements, and expand into new markets. Currently, we have a team of 250+ pet-obsessed people, and we're continuing to grow (yes, looking at you!). These carefully selected people are dedicated to building the next generation of technology and products to help empower pet parents to take control over their pet’s wellbeing. Our Mission The time we share with our pets is being cut short. Despite medical advancements, they’re getting sicker earlier. They’re dying prematurely. The industry has it backwards - prioritising treating symptoms instead of addressing the root cause. That’s where we come in. At Lyka, we take a preventative, holistic and personalised approach to pet care. We look at the full picture, factoring in the diet, lifestyle and environment of each individual animal. We don’t stop at symptoms, instead we dig for the root cause. We create nutrition plans unique to each pet, because it’s not just about living longer, but living well too. Our mission is to increase the lifespan of dogs and cats. The Role Lyka’s Partnerships team is expanding and we’re looking for an exceptional Account Manager to join our Professional Affiliates Partnerships channel. This role will manage a diverse portfolio of Lyka’s partners across our Breeder, Behaviourist, and broader Pet Professional sub-channels. Our team works closely with passionate pet professionals who share our mission to educate and empower pet parents on the benefits of a real food diet.

What you’ll do:

• Build and nurture strong relationships with existing partners across Breeder, Behaviourist and other Pet Professional channels.
• Develop and execute tailored engagement plans for your partner portfolio - prioritising high-impact activities that drive referrals and deepen brand advocacy.
• Proactively identify and test new growth initiatives to improve partner performance, using a test-and-learn mindset to iterate quickly.
• Conduct regular analysis and reporting on partner performance to uncover trends, measure success, and share insights that guide engagement strategy & planning.
• Own portfolio KPIs - driving acquisitions, retention and supporting onboarding of new inbound Behaviourist leads where needed.
• Create and refine communication assets and toolkits that help partners promote Lyka confidently and effectively.
• Contribute to the design and automation of scalable processes to improve operational efficiency and reporting accuracy.
• Act as the key point of contact for partner enquiries and escalations, resolving issues quickly.
• Collaborate cross-functionally with teams including Marketing, Growth, Strategy & Ops, Product, and Customer Care to deliver a seamless partner experience.

2+ years’ experience in either Account Management, Inside Sales or Channel Partnerships, ideally in a fast-paced, growth-oriented environment (e.g. SaaS, or start-up). Proven ability to build and grow long-term relationships while achieving ambitious performance targets. Demonstrated experience in developing and executing engagement plans, prioritising high-impact actions that drive measurable results. Strong commercial acumen - you understand how to identify growth opportunities, upsell, and drive revenue through data-led insights. Experience using CRM tools (preferably HubSpot) to manage relationships, track activity, and report outcomes Excellent relationship-building, communication, and collaboration skills - confident working cross-functionally with multiple stakeholders. Analytical and curious mindset with the ability to translate data into meaningful insights and actionable initiates. You're self motivated and highly organised, with the ability to plan out your time to maximise results; you're also comfortable working within a fast-paced environment and happy to adapt to new situations. You have a love for animals and want to join us in striving for progression in pet wellness! Work in a fast-growing start-up, experiencing what goes behind the scenes to sustain hyper-growth for a start-up with a physical product! Growth and Development – Lyka is growing extremely quickly, which means you will have the opportunity to experience different challenges every day and progressively acquire more responsibilities as our facility and team expands. We provide an annual L&D budget for you to continue your personal development. Work for a sustainability focused company - we care about the health of our dogs and our planet. We’re proud to be Australia’s only carbon-negative and plastic-negative pet company and we’re always looking at ways for us improve sustainability practices. Be part of a diverse top talent team, coming from widely different backgrounds and geographies. Up to 18 weeks of paid parental leave top-up. Wellbeing assistance and tools to take care of your mental and physical wellbeing so you can do your best work. We have pet-friendly offices and industrial kitchens in Sydney and Melbourne. Onsite days are required during your onboarding. Pupper parent support to care for your furry friends - flexible arrangements for new pets, pet-friendly offices, discounts, and financial allowance for dog training & care to help them live their best life! We are committed to building inclusive and diverse teams Lyka is an equal opportunity employer devoted to providing a working environment that embraces and values diversity and inclusion. We celebrate diversity, are devoted to creating an inclusive environment for all staff and encourage people of all backgrounds to apply. If you have any support or access requirements, we encourage you to advise us at the time of application.