Client Success & Operations Manager

About Tharp Ventures Tharp Ventures is a marketing operating partner for category-defining wellness and DTC brands — companies like Ra Optics, Ways2Well, and Daylight Computer. We help founders scale with clarity by balancing the art of brand with the science of performance: paid media, creative, email, and CRO — all under one cohesive system. We’re not a traditional agency. We act as the internal marketing arm for our clients, building deep partnerships that drive long-term growth. The Mission We’re looking for a Client Success & Operations Manager to bring calm, order, and excellence to our fulfillment flow. Your role: ensure that every deliverable across media, creative, and email goes out on time, on brand, and without chaos. You’ll connect strategy → creative → media → reporting, ensuring both the team and clients feel guided, informed, and confident. What You’ll Own Client Success Serve as the main point of contact for our portfolio of clients. Be able to run client calls, recap next steps, and ensure deliverables are clear. Anticipate client needs and communicate proactively. Operations & Fulfillment Oversee ClickUp boards, task timelines, and dependencies. Run internal ops syncs with the creative, email, and media teams. Manage workflow handoffs between departments — nothing slips through the cracks. QA deliverables before they reach the client. Systems & Optimization Audit existing workflows and build SOPs for recurring tasks. Identify inefficiencies and create automations (Slack alerts, ClickUp templates, etc.). Contribute to building Tharp Ventures’ “Marketing Operating System.” You’re Right for This Role If… You’ve worked at a digital marketing agency before (2–5 years minimum) Ideally, you enjoy agency life but are seeking higher-tier accounts to work on You’re fluent in performance marketing language (CTR, CPA, ROAS, CAC, MER, etc.). You’re obsessively organized — the type who color-codes ClickUp views for fun. You're ahead of the curve on AI-system build out (think N8N -> Airtable) You’re calm under pressure, diplomatic with clients, and love bringing clarity. You get dopamine from follow-through — closing loops is your superpower. You can think 3 steps ahead and prevent fires before they start. Tools You’ll Live In ClickUp Slack Google Workspace Figma (light use for reviewing creative) Notion Loom And then help us build our new Airtable database for creative 🥲 Ultimately: if you love building systems that make creative teams shine, and you’re excited to be part of a fast-scaling agency at the intersection of wellness and performance, we want to meet you. Compensation & Benefits $4,500–$5,500/month USD (depending on experience) Fully remote (EST/CST time zone preferred) Performance-based growth potential Opportunity to grow into Head of Operations as we scale Recurring revenue share if you choose to refer any clients into our collective ecosystem