Customer Service Representative- New York

Live in Western NY? Join a Top Workplace!

Velocitii is seeking individuals who are passionate about helping others and making a real impact. We offer a supportive, inclusive work environment and a strong commitment to employee growth.

While we are not actively hiring at this time, we are continuously accepting applications and conducting interviews in anticipation of future opportunities. We are always interested in connecting with talented individuals who share our commitment to the customer service experience.

Ready to be part of something great? View our website [https://velocitii.com/careers/] to learn more and apply today!

WHAT’S IN IT FOR YOU – THE PERKS!

💵 Compensation & Incentives

• Start at $17/hour with paid training
• Pay increase after90 daysof proven performance
• Annual bonuses and meritraisesavailable

🏥 EZ Access MD – Free Healthcare for You & Your Family!

• Enjoy 24/7 telehealth visits and, in select areas, in-home diagnostics—all at no cost to you. Coverage includes you, your spouse or partner, and children ages 2–25. Just one more wayVelocitiisupports your well-being!

🩺 Benefits That Start Early

• Healthcare, life insurance, and 401(k) kick in the first of the month after hire
• Sick time and PTO startaccruingon day one—use sick time right away!
• After90 days, enjoy paid holidays (including your birthday) anduseyour PTO accrual!
• Get paid to give back with volunteer time off

💻 Company-Provided Equipment

• We’llset you up with everything you need to succeed—no equipment worries!

🏠 Remote Work

• Work comfortably from home and skip the commute.

🤝 Supportive Culture

• Velocitiivalues open communication, compassion, collaboration, and creatinga strong senseof belonging for all employees.

📈 Growth & Development

• Enjoy access to training, coaching, and mentorship to grow your career.

🕗 Consistent Schedule

• Monday–Friday shiftsstartat 8:00 or 8:30 AM—no weekends!

A DAY IN THE LIFE

As a Customer Service Representative, you’ll handle incoming calls in a fast-paced, remote environment—helping customers, answering questions, and making a real impact.

You’ll:

• Put customers first and build trust
• Communicate clearly and professionally
• Stay calm and empathetic under pressure
• Be reliable and meet performance goals
• Support payment needs andfollowprocedures
• Keep recordsaccurateand respond to emails daily
• Pitch in when needed and stay flexible
• WHAT WE'RE LOOKING FOR

Required:

• 1+ year of customer service experience in a call-center/dispatchersetting
• Must live within 50 miles of Medina, NY
• Strong verbal and written communication
• Organizational and problem-solving skills
• Ability to navigate multiple computer systems
• Experience in a virtual desktop environment
• Distraction-free remote workspace
• High school diploma or GED

Preferred:

• Familiarity withAS400.

Additional expectations:

• Participate in virtual interviews using a computer with a working cameraOR schedule an in-person interview
• Comfortable in a diverse, inclusive, team-focused culture

* Complete pre-employment steps:

• Internet speed test
• Background and drug screening
• Pick up equipment at our Medina, NY office
• If your experience and qualifications align with what we’re seeking, we encourage you to apply today. We look forward to the opportunity to learn more about you!