Customer Success Advisor (REMOTE)

Join a Top-Rated US Tech Company in Big Data Analytics. Smart Apartment Data, a five-star employee-rated company and Best & Brightest Companies to Work For winner, is on the cutting edge of Big Data in real estate. We offer a fun, collaborative environment, generous pay with bonuses, and a strong work-life balance. For 20+ years, we’ve been the market leading in big data analytics for U.S. —empowering brokers, investors, and analysts with real-time market intelligence. Meet our hiring team here:https://vimeo.com/1057933773/3260b5ba8b About the Role We’re looking for a Customer Success Advisor who loves solving problems, building relationships, and creating meaningful impact. This role bridges Sales, Operations, and Training — ensuring our customers receive timely solutions, support, and clear communication across teams. If you enjoy helping others succeed, thinking critically through complex situations, and working with a positive, collaborative mindset, this could be the right next step for you. What You’ll Do Act as the main point of contact for enterprise customers — guiding them through onboarding, training, and issue resolution. Coordinate with Sales, Operations, and Research teams to troubleshoot and follow through on client requests. Analyze challenges, propose practical solutions, and ensure customer satisfaction through proactive communication. Manage customer relationships with professionalism, empathy, and accountability. Track and document all touchpoints and outcomes in CRM and internal systems. Work with internal departments to improve process efficiency and ensure smooth collaboration. 1–5 years of customer-facing or coordination experience. Strong communicator and natural problem-solver. Calm, professional, and eager to learn. Warm, approachable, and emotionally intelligent. Fully remote work setup Growth-focused environment. Work with supportive, collaborative teams. Real opportunity to make an impact.