Fractional HR Lead

About Marchay Marchay is a curated, membership-based travel service and community for some of the world’s most sophisticated travelers. Recognized by leading publications as a premier luxury travel service, Marchay provides a complete, high-touch solution for managing members’ high-end travel needs. A key benefit of membership is dedicated, unbiased service from a highly experienced travel team. Marchay offers unlimited, bespoke trip planning and execution, access to pre-vetted private homes and villas, and preferred partner benefits at over 1,200 luxury hotels worldwide. Role Overview We are seeking a People Manager to lead Marchay’s HR and organizational processes. This role will own all things people, including recruitment, employee onboarding and offboarding, employee support, and more. The ideal candidate is people-focused, detail-oriented, and eager to help scale a growing organization. As Marchay’s sole people leader, this role is key to our company’s daily operations as well as ensuring employee satisfaction. Please note that this is a part-time role (20 hours per week). Key Responsibilities People Management Act as a trusted point of contact for employee relations, conflict resolution, and workplace concerns. Manage performance review processes and support employee retention initiatives. Recruitment & Development Lead and facilitate end-to-end recruitment processes, employee onboarding and offboarding. Oversee employee development and training programs. Maintain candidate pipelines and weekly recruiting reports. Lead employee training, development, and organizational redundancy planning. HR Processes & Compliance Create and maintain key company documents, including pillars, best practices, SLAs, employee handbooks, employee ownership, organizational charts, and organizational policies. Maintain and update job descriptions for all roles. Ensure compliance with labor laws and maintain accurate HR records. Manage compensation policies, salary ranges, and ensure market competitiveness. Location: This role is fully remote. Candidates must be based in North America and willing to work Eastern Time Zone hours. Hours: This is a part-time role, requiring 20 hours per week. Education: A bachelor's degree is required for this role. Experience: 2-5+ years in HR and people operations with experience in recruitment, onboarding, performance management, administrative support, and process coordination. Skills: Highly organized, detail-oriented, and comfortable managing multiple priorities. Strong communicator with proficiency in HR tools, office platforms, and project coordination systems. Approach: Proactive, reliable, and collaborative, with a focus on supporting both leadership and the broader team while helping improve processes and employee experience. Compensation: Industry-competitive annual salary with a performance-based, discretionary bonus Comprehensive Benefits: Fully covered medical, dental, and vision insurance 401(k) Plan: Access to our retirement savings program Generous Time Off: Ample PTO plus company holidays to recharge and reset Career Growth: Opportunity to develop toward a senior people leadership role, with increasing ownership and strategic decision-making over time. Flexibility: Remote work environment with the ability to manage your schedule effectively Innovative Market Leader: Join a forward-thinking company with a proven track record, backed by the influence, resources, and stability to keep breaking new ground