Renewal Manager, Key Accounts

Description Sprout Social is looking to hire a Renewal Manager, Key Accounts to the Sales & Success team. Why join Sprout’s Sales & Success team? Joining the Sales and Success team is an opportunity to accelerate your career. We’re a winning team selling and supporting the leading social media management platform for businesses. Not only do you get to work alongside some of the sharpest minds in the industry, you also get to work with some of the biggest brands in the world ​​including Kroger, Reebok, Salesforce, and Canva. And the real kicker? You get to design your own career and follow the path that’s best for you. Wherever you want to go, we’re committed to helping you get there. What you’ll do Become a Sprout Social and Social Media expert to confidently speak to ever-changing trends, new product features, and platform enhancements to help assist in conversation around extending contract terms Successfully execute renewals for Sprout Social’s customers. Partner with the Manager of Customer Success, Renewals to define key success metrics for your role and how you will measure against them. Begin developing familiarity with our business, platform, and applications, as well as our company’s key metrics. Work with customer buyers and approvers from varying departments (Marketing, Operations) to secure necessary approvals Respond to high-impact customer issues in a fashion that inspires continued customer loyalty. Maintain product expertise across our platform and serve as the central contact for your customers for renewals. Contribute to achieving quarterly assigned team sales retention quotas, including identifying upsell, cross-sell and expansion opportunities where applicable Partner with Customer Success Manager and Customer Growth sales team to drive favorable renewal outcomes and to ensure alignment and awareness on renewal activity Review to-date performance with your manager, identify areas of improvement and establish a plan for career development. Document activities in Salesforce, prepare and maintain accurate reports and forecasts What you’ll bring The ideal candidate will be an energetic, client-focused individual who enjoys negotiating, problem-solving, and helping customers achieve maximum value.

The minimum qualifications for this role include:

2+ years of experience in sales, customer success or business services with a strong emphasis on customer retention Proven experience managing complex enterprise-level accounts Documented success contributing to shared portfolio retention and growth goals

Preferred qualifications for this role include:

SaaS/Software/Technology experience Excellent communication, writing skills, and a passion for customer experience Experience with Salesforce.com or similar CRM How you’ll grow

Within 1 month, you’ll plant your roots, including:

Complete Sprout Social’s new hire training & onboarding program alongside other new Sprout team members. You’ll gain a broader understanding of our products and how your role fits into the organization. Partner with the Manager of Customer Success, Renewals to define key success metrics for your role and how you will measure against them. Acclimate yourself with the day-to-day responsibilities of Sprout’s Success Team by shadowing team members, listening to recorded customer calls, and working closely with our dedicated Enablement Manager.

Within 3 months, you’ll start hitting your stride by:

• Receive your dedicated book of renewal business and begin familiarizing yourself with your customer base.
• Work with customer buyers and approvers from varying departments (Marketing, Operations) to secure necessary approvals
• Respond to high-impact customer issues in a fashion that inspires continued customer loyalty.

Within 6 months, you’ll be making a clear impact through:

Contribute to achieving quarterly assigned team sales retention quotas, including identifying upsell, cross-sell and expansion opportunities where applicable Partner with Customer Success Manager and Customer Growth sales team to drive increased or flat renewals and to ensure alignment and awareness of renewal activity

• Review-to-date performance with your manager, identify areas of improvement and establish a plan for career development.

Within 12 months, you’ll make this role your own by:

• Propose and execute independent projects benefiting the whole of Customer Success or Sprout as an organization.
• Identify individual strengths and how to apply them effectively for continued success.
• Of course what is outlined above is the ideal timeline, but things may shift based on business needs and other projects and tasks could be added at the discretion of your manager.
• Our Benefits Program

We’re proud to regularly be recognized for our team, product and culture. Our benefits program includes:

Insurance and benefit options that are built for both individuals and families Progressive policies to support work/life balance, like our flexible paid time off and parental leave program High-quality and well-maintained equipment—your computer will never prevent you from doing your best Wellness initiatives to ensure both health and mental well-being of our team

• Ongoing education and development opportunities via our Grow@Sprout program and employee-led diversity, equity, and inclusion initiatives.
• Growing corporate social responsibility program that is driven by the involvement and passion of our team members
• Beautiful, convenient, and state-of-the-art offices in Chicago’s Loop and downtown Seattle, for those who prefer an office setting

Whenever possible, Sprout wants to provide our team with the flexibility to work in the location that makes the most sense for them. Sprout maintains a remote workforce in many places in the United States. However, we are not set up in all states, so please look at the drop-down box in our application to see whether your state is listed. Few roles require an office setting. If your position requires a physical presence in a Sprout office, it will be evident in the job listing and your offer letter.

In the United States, we have two geographic pay zones. This role’s On Target Earnings (“OTE”) for new hires in each zone are:

Zone 1 (New York, California, Washington): $124,960 (min), $156,200 (mid), $171,820 (max) USD annually Zone 2 (All other US states): $113,600 (min), $142,000 (mid), $156,200 (max) USD annually

• OTE is governed by an incentive plan. It is the sum of a fixed base salary plus incentives at target performance. Incentive compensation will vary based on performance.

The listed ranges represent the expected earning potential in this position. Starting salaries for well-qualified new hires are typically around the midpoint of the range. These ranges were determined by a market-based compensation approach; we used data from trusted third-party compensation sources to set equitable, consistent, and competitive ranges. We also evaluate compensation bi-annually, identify any changes in the market and make adjustments to our ranges and existing employee compensation as needed. OTE is only one element of an employee's total compensation at Sprout. Every Sprout team member has an opportunity to receive restricted stock units (RSUs) under Sprout’s equity plan. Employees (and their dependents) are covered by medical, dental, vision, basic life, accidental death, and dismemberment insurance, and Modern Health (a wellness benefit). Employees are able to enroll in Sprout’s company’s 401k plan, in which Sprout will match 50% of your contributions up to 6% with a maximum contribution. Sprout offers “Flexible Paid Time Off” and ten paid holidays. We have outlined the various components to an employee’s full compensation package here to help you to understand our total rewards package. Sprout Social is proud to be an Equal Opportunity Employer. We do not discriminate based on identity- race, color, religion, national origin or ancestry, sex (including sexual identity), age, physical or mental disability, pregnancy, veteran or military status, unfavorable discharge from military service, genetic information, sexual orientation, marital status, order of protection status, citizenship status, arrest record or expunged or sealed convictions, or any other legally recognized protected basis under federal, state, or local law. Because Sprout Social is a federal contractor, we affirmatively recruit individuals with a disability and protected veterans. Learn more about our commitment to diversity, equity and inclusion in our latest DEI Report. If you require a reasonable accommodation for any part of the interview process or to submit your application, please email us at accommodations@sproutsocial.com. Include the nature of your request and your preferred contact information. We'll do everything we can to support your success during our recruitment process while upholding your privacy. Please note that only inquiries regarding accommodations will receive a response from this email address; other inquiries will not be addressed (e.g., you send your resume but are not requesting an accommodation).

• For more information about our commitment to equal employment opportunity, please click here (1) Equal Opportunity Employment Poster and (2) Sprout Social's Affirmative Action Statement.
• Additionally, Sprout Social participates in the E-Verify program in certain locations, as required by law.

Sprout Social Inc. and its subsidiaries process personal data submitted through your application to assess your qualifications for employment and to inform our hiring decision and, where applicable, for required governmental reporting. For more information, please review Sprout's Global Applicant Privacy Notice.