Sales Development Representative

About us At Environment Bank, we’re working together to help restore natural habitats across England. With thousands of acres of new habitat creation already underway, our projects are delivering biodiversity gains and helping vital ecosystems to recover and flourish. Our diverse team includes ecologists, land managers, habitat specialists, geospatial analysts, planning advisors, account managers, digital creatives, legal experts, and more. From our habitat specialists to our sales and marketing teams, everyone at Environment Bank is a champion for our values, working towards our goal of reversing biodiversity loss. Environment Bank is a market-leading organisation in a sector that’s experiencing rapid growth. We’ve already built a highly skilled team of experts and we’re actively looking to expand our team in the coming months. We’re incredibly proud of all we achieved so far and we’re still growing. If you'd like to be part of a driven organisation that's making a real difference, find your next role with the team at Environment Bank. If you’re motivated by purpose and want to be part of an organisation restoring nature at scale, this role offers an excellent opportunity to start your career in a growing environmental sector. About the role We are seeking a motivated and personable Sales Development Representative, or Client Engagement Co-ordinator to join our dynamic commercial team. The ideal candidate will play a key role as the first point of contact for organisations looking to deliver Biodiversity Net Gain (BNG). You’ll manage incoming enquiries, respond to clients, and ensure information is directed to the right people across the business. This role is perfect for someone early in their career who enjoys engaging with people, and wants to gain hands-on experience in a purpose-led commercial environment. Key Responsibilities Enquiry Management & Qualification Ensure that all enquiries received via email, website or marketing efforts are logged, acknowledged and responded to promptly. Engage with potential clients to gather key information, qualify their requirements, and ensure they are directed to the appropriate team (e.g. Sales, Land or Partnerships). Deliver excellent customer service by maintaining a friendly and professional tone in all communications. CRM Management Maintain accurate and up-to-date records in the CRM system (HubSpot), ensuring data integrity and smooth workflows. Support the implementation of CRM improvements and help identify opportunities to streamline processes. Team Support & Coordination Support colleagues across the commercial team by assisting with follow-ups, meeting coordination, and documentation during busy periods or annual leave. Opportunity Identification Actively identify and flag any potential leads or partnership opportunities that arise through inbound enquiries. EDI & Belonging At the heart of Environment Bank are the people, who make it all possible. We employ individuals, who share the same passion to live our Environment Bank mission and values. At Environment Bank we believe that fostering a diverse, equitable, and inclusive workplace makes us more innovative, dynamic, and competitive. We welcome individuals from all backgrounds, ethnicities, cultures, and experiences. We are committed to creating an environment where everyone is valued and respected, free from discrimination based on race, religion, sexual orientation, age, marital status, disability, gender identity or expression, or any other legally protected status. Previous experience in sales support, customer service or administrative roles (or a relevant degree with strong communication and organisational skills). Excellent written and verbal communication skills - confident speaking with clients by phone or email. Strong organisational skills and attention to detail. Experience with CRM systems (experience with Hubspot is a plus but not essential) and Microsoft 365. A collaborative, can-do attitude with the ability to prioritise tasks effectively. An interest in the environment, sustainability or nature recovery. As an organisation, we believe that work should be fulfilling, inspiring, and balanced, so we’re creating a space where our team can thrive, both personally and professionally – providing flexible working arrangements, mental wellbeing support, and more. We offer... 🎁 Performance-based annual bonus up to 10% of salary 💸 Pension scheme with employer-matched contributions at 6% of salary 🏖️ 30 days of annual leave, plus paid bank holidays, birthday, and wellbeing day ➕ Option to purchase 5 additional days of annual leave after probation 🏡 Remote and hybrid flexible working options 💼 Regional and departmental team co-working days 🌞 Expenses-paid whole company meet twice a year 🎗️ Team fundraising and charity events 🎓 Ongoing career development with training and mentoring 🩺 Medical cash back scheme to cover everyday healthcare costs ‍🧠 Employee assistance mental wellbeing support ❤️‍🩹️ Enhanced sickness pay allowance