URGENT: Customer Service, Dispatching & Order Management Specialist (logistics and order management experience is required)

URGENT: Customer Service, Dispatching & Order Management Specialist (logistics and order management experience is required) Application Deadline: 22 November 2025 Department: Operations Employment Type: Full Time Location: Toronto Compensation: $4.00 - $5.00 / hour

Description Respond to HelpDesk tickets regarding customer service issues, delivery concerns, and order status updates. Offer proactive and solutions-oriented support to customers and partners. Dispatch orders from the warehouse to customers or from vendors to the warehouse. Coordinate shipping schedules, pickups, and deliveries with carriers and local trucks. Ensure all shipments are processed accurately and on time. Communicate delivery updates and resolve any logistics issues promptly. Review and verify order information before dispatching. Work closely with warehouse and vendor teams to ensure order accuracy. Maintain updated records of shipments, tracking numbers, and delivery statuses.

Hard Requirements:

• Experience in dispatching, logistics coordination, order management, or related customer service roles.
• Strong communication skills and ability to manage multiple stakeholders.
• Familiarity with shipping carriers and logistics terminology (LTL, local dispatch, freight, etc.) is an advantage.
• Highly organized with excellent attention to detail.

Schedule:

40 hours per week Monday to Friday 9AM–6PM US Eastern Standard Time

Offer and Benefits:

Weeks 1–8: $4USD/hour Weeks 8 onwards: $5USD/hour

• HMO coverage after 1 year of employment.